Customer Service Representative

Taurean M. Anderson

**** ** *** **** # **** . League City, TX . 77573 . 337-***-**** .

***************@*****.***

Objective

Highly motivated and experienced Information Technology professional

seeking an opportunity to contribute technical aptitude and knowledge to a

dynamic corporation. Hardworking, well-spoken, and dedicated individual

with outstanding interpersonal skills.

Education

ITT Technical Institute, Webster, TX

December 2009

Associate of Applied Science, Information Technology- Computer Network

Systems

Technical Skills

. Microsoft Windows OS

. Visual Basic

. Red Hat Linux

. Network Security

. LAN/WAN Technology

. SQL Server

. TCP/IP

. Routers/Switches/Hubs

. Apache Web Server

. Hardware/Software Installation

Hospitality Experience

. Efficiently and courteously assisting customers with check-in and

check-out, answering inquiries, resolving conflicts, and effectively

communicating issues to management to achieve adequate solutions and

ensure total client satisfaction.

. Utilizing various software applications to track occupancy rates,

monetary transactions, and special instructions to maintain optimum

operations and efficiency.

. Completing clerical duties including filing, auditing, answering

telephones, troubleshooting, and data entry in a professional and

expedient manner.

Customer Service Experience

. Providing outstanding customer care by completing monetary

transactions accurately and efficiently, answering guest inquiries,

assisting customers with orders and location of products, and

maintaining a professional and sanitary work environment.

. Performing inventory management by regularly counting merchandise and

supplies, and notifying management of shortages to facilitate timely

and appropriate re-ordering.

. Acting as a liaison between customers and management to ensure a

satisfying experience and excellent customer retention.

Employment History

Comfort Inn and Suites, Galveston, TX August

2008 - Present

Night Auditor

La Quinta Inn, Texas City, TX May

2007 - July 2008

Front Desk Service Representative

La Quinta Inn, Sulphur, LA March

2005 - May 2007

Front Desk Service Representative

Blockbuster Video, Sulphur, LA August

2003 - March 2005

Customer Service Representative

McDonald's, Westlake, LA May

2002 - August 2003

Cashier

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