Customer Service Quality Assurance

Thomas L. Ramlan

** ****** *****

Tiburon, CA 94920-2612

Cell: 415-***-****

Email - *******@***.***

Profile: Multi-tasking, skilled construction manager and builder with

over 20 years of professional experience. I have broad based experience

in the following areas:

Manage all aspects of jobsite, including planning for any potential

projects; participate in project interviews; site logistics; technical

direction; provide training, coaching, mentoring to assist.

superintendents and team members; safety programs; manage project

construction meetings; produce, monitor and adhere to detailed

construction schedule; communicate schedule to subcontractors, vendors and

entire project team on a weekly basis; review observations and status of

the project; manage onsite safety program; finalize all project closeout

documentation in a timely manner; meet or exceed goals for on-time

delivery, customer service and quality assurance.

Experience:

May 2009-Present GENERAL BUILDING CONTRACTOR

Tiburon, California

Self-employed, Owner/Operator

2005-May 2009 RICHLEN CONSTRUCTION

Pacheco, California

Superintendent: Start to finish on site supervision of high end,

downtown San Francisco tenant improvement projects for well known

corporate clients; Charles Schwab, Liberty Mutual Insurance, Sidley

Austin LLP, Federal Reserve Bank of San Francisco, Institute for One

World Health. Responsibilities included scheduling and supervision of

all trades on site, weekly coordination meetings with client, architect,

mechanical engineer, and building management to discuss job progress,

change orders, requests for information, permit inspections, etc.; weekly

tail gate safety meetings by all trades; sign-off of all required city

permits, client punch list and warranty follow-up.

2000-2005 CANNON CONSTRUCTORS, INC.

San Francisco, California

Superintendent: Supervised off sites and base building finishes of a 336

unit luxury condominium project built in three phases. The Brannan

Project included three, sixteen story towers, an Olympic sized pool,

cabana and a health club with a multi level underground parking structure

and three commercial / retail spaces. Build out cost of the project was

$142 million; project was completed on time and under budget.

1991-2000 GENERAL BUILDING CONTRACTOR

Tiburon, California

Self-employed, Owner/Operator

1986-1991 HOMESTEAD DEVELOPMENT COMPANY, INC.

Danville, California

Superintendent: Responsible for the simultaneous building of thirty-three

single-family residences that were each approximately 3,500 square feet.

I interfaced with public agencies for permit acquisitions and

inspections, managed our on-site staff, and scheduled all trades

beginning with the excavation of foundations through completion of the

structure. I performed the buyer walk through acceptance inspection and

closed out punch-list items.

Warranty Director: Developed a Warranty Department to resolve new

construction building issues in over 500, newly constructed, single

family residences at seven different sites.

1982-1986 PACIFIC UNION DEVELOPMENT COMPANY

San Francisco, California

Assistant to Managing Partner Construction Manager: Opera Plaza was a

$120 million, 450 unit condo, mixed-use development project. I was

responsible for quality assurance during base building construction,

buyer selected upgrade installations, customer service and warranty

follow-up.

Professional Certifications & Education: California State Contractor

License No.623835,

College of Marin AA, CPR certificate, Asbestos Supervisor.

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