Customer Service Manager

James H. Batts, Jr.

**** ********* *****

Pfafftown, NC 27040

336-***-**** *******@*****.**.***

Summary

An innovative and results oriented business leader with over twenty years

of diversified business experience in a variety of settings, industries,

countries and cultures. Effectively utilizes advanced skills in the areas

of research, analysis, and communication to find practical solutions to

problems. Proven ability to collaborate and diplomatically navigate

internal processes and relationships to complete key deliverables. Core

competencies include:

Supply Chain Management Product Development

Inventory Planning / Control Process Improvement / Internal

Consulting

Department Management Textile /Apparel Manufacturing

Distribution Operations SAP Implementation / Data Management

Professional Experience

Hanesbrands Inc., Winston-Salem, NC 2006 - 2009

A leading marketer and manufacturer of apparel brands, such as Hanes,

Champion, Bali and Playtex.

Sr. Manager, Enterprise Data Manager, 2007 - 2009

. Developed a centralized data management team and governance strategy for

a post go-live SAP enterprise

. Effectively coordinated the development and training of data management

communication flows from the business to the centralized data management

team

. Worked with Security and Audit to execute the new enterprise security

strategy around data entry and governance

. Directed the data conversion and cut-over activities with multiple

implementation partners

. Managed the strategic and tactical aspects of a 27 person enterprise data

management team

Director, Business Processes, 2006 - 2006

. Worked with a cross functional team to execute the "Blueprinting" phase

of an Order to Cash SAP implementation

. Developed process flows and functional specifications around finance and

control business activities (profit centers / cost centers / pricing)

Sara Lee Underwear / Sara Lee Branded Apparel, Winston-Salem, NC 1996 -

2006

Director, Business Processes, 2001 - 2006

. Directed the inventory management effort to strategically and profitably

reduce SLOB inventories by more than $44mm

. Served as key internal consultant for the design, development, and

implementation of a new collaborative demand planning process utilizing

retail planning analysis

. Directed the design, development, and implementation of a "speed to

market" process (Concept To Customer) which brings quality new products,

promotions, and product improvements to market quicker and more

efficiently

. Directed the design, development, and implementation of an intranet

website for the development, tracking, communication, and data management

of new products, promotions and product improvements

. Created the design and recommendation for a new products innovation team

and served as the consultant liaison for the implementation of the

innovation team

Director, Product Development, 1997 - 2000

. Managed the allocation and provision of product development services

(fabric development, color development, garment development, sample

development, project management) to a 1.3 billion dollar textile /

apparel organization

. Managed the strategic and tactical direction to a 35 person product

development department which provided the above services

. Provided strategic direction to the entire organization in order to

reduce product introduction cycle time and increase new product

throughput via process automation

. Served as functional participant on a cross-functional team (Concept To

Customer Generation I) charged with re-engineering the process for bring

new products to market

James H. Batts, Jr. page 2

Sara Lee Underwear / Sara Lee Branded Apparel (Continued)

Manager, Inventory, 1996 - 1997

. Successfully developed and implemented an inventory management process

which combined a new inventory target setting methodology with an

established inventory planning process

. Directed the design, development, implementation, and oversight of a VMI

program

. Established a new corporate focus on the management of finished goods

inventory

Sara Lee Knit Products / Sara Lee Corporation, Winston-Salem, NC 1993 -

1996

Manager, Inventory Accuracy - Distribution, 1995 - 1996

. Daily interaction with distribution operations to ensure physical and

financial inventory reconciliation during inventory movement and systems

transactions

. Worked with distribution facility trainers and IT programmers to develop

systems solutions and training programs to address problems with

inventory transactions

. Conducted process mapping and operational flow studies for all

distribution facilities

Analyst, Inventory Accuracy - Textile/Apparel, 1993 - 1994

. Daily interaction with textile / apparel manufacturing and distribution

operations to ensure physical and financial inventory reconciliation

during inventory movement and systems transactions

. Worked with facility trainers and IT programmers to develop systems

solutions and training programs to address problems with inventory

transactions

. Worked with key users and IT programmers to develop and implement

internal customer service measurements in manufacturing and distribution

Nabisco Foods Group / RJR Nabisco, Winston-Salem, NC 1992 - 1992

A leading marketer and manufacturer of packaged foods

Analyst, Inventory & Operations

. Daily management of finished goods into, including storage of, and out of

multiple DC's

. Daily operational interaction with DC's, manufacturing facilities and

common carriers to ensure seamless and timely product throughput

. Analysis of forecasts, sales to forecast and days of supply to ensure

exceptional customer service levels (98% + case fill)

Planters Lifesavers Co. / RJR Nabisco, Winston-Salem, NC 1989 - 1992

Analyst, Inventory, 1990 - 1992

. Daily management of finished goods into and out of multiple DC's

Analyst, Customer Support, 1989 - 1990

. Primary contact for field sales / brokers / direct customers

. Primary responsibility of resolving supply chain issues (inventory /

transportation / warehouse operations)

Educational Background

Juris Doctor - Wake Forest University School of Law, Winston-Salem, NC, May

1989

Bachelor of Arts - Political Science, University of North Carolina, Chapel

Hill, NC, May 1986

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