Customer Service Manager
Resume:
WILLIAM HOKS
cell
Eagle, WI 53119
*****@**.**.***
[pic]
MANAGEMENT PROFESSIONAL
Project Management - Operations Distribution Management
Results driven professional with a progressive management career in
distribution center design, relocation, and operational management. Highly
effective communicator and team leader with proven ability to build long
term relationships with internal and external customers by establishing a
high level of confidence and trust. Unique ability to build effective teams
to achieve performance goals and retain quality employees. Available for
travel and relocation.
CORE LEADERSHIP QUALIFICATIONS
Operations Management Project Management Multi
Facility Operations
Team Building Leadership Staff Training Development
P&L / Budgeting / Cost Control
Project Planning & Execution Facility Design & Construction
Inventory Control
Customer Relations Human Resources Management
Business Planning
[pic]
PROFESSIONAL EXPERIENCE
HOLLEY MOULDING, Edgerton, WI
02/09 - 08/09
Operations Manager
Managed all aspects of the distribution center, transportation of product,
and staffing levels. Relocated the distribution center from Sun Prairie, WI
to Edgerton, WI. Rebuilt management team and implemented performance
measures while reducing staffing by 20%.
UNISOURCE WORLDWIDE, Norcross, GA.
Director, Project Management
1/03 - 10/08
Planned and executed warehouse & office relocations throughout the Unites
States without business interruption. Reorganized distribution centers to
gain efficiency and achieve operating goals. Created and implemented an
online purchasing, approval and billing process for U.S. based material
handling equipment. Created and implemented an equipment justification
process and national purchasing program saving over three million dollars.
Implemented process improvements throughout U.S. distribution facilities.
Assisted with warehouse management system training and installations.
Successfully trained Operations Managers on process improvements to achieve
annual operating goals. Completed facility repairs, insurance inspections,
and managed compliance issues.
UNISOURCE WORLDWIDE, Norcross, GA.
Infrastructure Manager
1/01 - 1/03
Reorganized distribution centers in the U.S. to gain efficiencies for
Unisource and external customers. Relocated distribution centers and
customer service centers, ranging from 30,000 to 380,000 square feet,
without business interruption. Managed Material Handling Equipment
maintenance and replacement program for U.S and Canadian locations.
William Hoks
page 2
[pic]
UNISOURCE WORLDWIDE, Norcross, GA.
Facilities Manager
10/98 -
1/01
Constructed or remodeled U.S. distribution centers and offices ranging in
size from 8,000 to 217,000 square feet. Responsibilities included: size and
cost justification, site selection, planning, bidding, contractor
selection, construction supervision, financial approval, storage component
planning, physical relocation, and telecommunications installations.
UNISOURCE WORLDWIDE, New Berlin, WI.
Distribution Manager
10/92 - 10/98
217,000 sq. ft. distribution facility with $80 million annual sales.
Responsibilities included: manage all warehouse and delivery functions,
prepare budgets and capital expenditures, establish operational and
productivity goals, manage safety and D.O.T. compliance, fleet operations,
inventory control, training, facility repair, and maintenance as well as
customer storage planning. The facility was always in the top five
performing locations within the 120 locations nationally.
UNISOURCE WORLDWIDE, New Berlin, WI.
Marketing Services/Distribution Service Manager
10/86 - 10/92
100,000 sq. ft. distribution facility with $60 million annual sales.
Responsibilities included: manage warehouse and delivery functions, prepare
budgets and capital expenditures, manage customer service, purchasing and
support departments, inventory control, training, facility repair, and
maintenance as well as manage D.O.T., safety and hazardous materials issues
for three other Wisconsin facilities.
UNISOURCE WORLDWIDE, Appleton, WI.
Customer Service Representative
10/83 - 10-86
$30 million annual sales distribution facility.
Successfully assisted customers with product research and selection,
developed new customers, and built long term relationships.
UNISOURCE WORLDWIDE, Appleton, WI.
Assistant Warehouse Manager
10/82 - 10/83
70,000 sq. ft. distribution facility with $30 million annual sales.
Appleton, WI.
Successfully managed first shift order filling operations and delivery
fleet.
KEY ACHIEVEMENTS
[pic]
-Over thirty years of profitably managing successful distribution
operations in six different locations.
-Successfully relocated twenty nine distribution centers without business
interruption or injuries.
-Reduced material handling expense nationally by over three million dollars
with a justification and replacement process I created.
Contact this candidate