Sales Customer Service

JEANNE HEDMAN

*** *. ****** ******

AURORA, COLORADO 80017

303-***-**** ********@*******.***

SUMMARY OF QUALIFICATIONS

Successfully lead a team that was tagged as "Aggressively Shorten the Supply

Chain”

- Reduction in procurement lead times

- improving production efficiencies

- Re-vamping warehousing physical placement of fastest moving inventories

- Ridding the warehouses of obsolete and slow movers

- Improving the order flow

- Assessing all transportation requirements for inbound and outbound

shipments.

- Provided increased levels of customer satisfaction and cost containment

for the company.

Proponent of continuous improvement, and have been involved with other

industries to assess their cycle times and successes. I have traveled to

numerous companies to witness directly their methods for achieving shorter

lead times.

Thirty years progressive leadership responsibilities for diverse projects

including Enterprise Resource Planning (ERP), Change Management, Wholesale

Account Management

Thorough hands-on experience in Process Management & Improvement, Marketing,

Sales, Inventory Management, Customer Service, Forecasting, Market Analysis,

Operations, Budgeting, and Database Management

Recognized as creative and strategic planner and change agent, especially

accomplished as team builder, coach and mentor in times of organizational

transition; proven negotiation and mediation skills

Motivating, energetic and engaging trainer, team leader and public speaker

PROFESSIONAL EXPERIENCE

SAMSONITE LUGGAGE CORPORATION 1979-2008

Director: Wholesale Account Management and Customer Services

1997- 2008

Accomplishments:

• Developed, managed and adhered to $4 million budget

• Implemented SOX

• Decreased cycle time to 48 hours receipt to shipment from 96 hours

• Standardized polices and procedures; decreased order entry/billing errors

from 15% to 6%

• Completely re-engineered order entry processes to increase automated order

flow with less manual intervention, yielding 1 - 2 day reduction in

fulfillment.

• Managed $500K out-sourced consumer services group

• Managed parts fulfillment team

• Handled all major accounts insuring compliance to customer demands

Team Lead: Enterprise Resource Planning (ERP) 2004-2007

Held as Special Projects concurrent with Directorship

SAP AFS Global Implementation SD Lead:

Responsible for initiation through implementation of SAP in 65 countries.

Responsibilities included design of blueprint phase, with KDD, RDD, KPI,

realizations specs; identification of data conversion, functional and

technical specifications; configuration, scripts, testing, and cutover

planning; Go Live and subsequent support activities. Responsible for

implementing change management practices in order entry; EDI; customer

service; after-sales service; pricing; returns; rebates; allocations;

material; and billing

Supply Chain Management

Manager: Finished Goods Inventory 1979-1997

Responsible for developing, monitoring inventory plans and SKU reduction;

introduction of flexible manufacturing components such as safety stock and

raw material planning

Accomplishments:

• Developed methodology and measurements for inventory turns, inventory

coverage and costs of inventory with less reliance on static/forecast

dependency and more emphasis on flexible manufacturing practices through

over-planned raw material.

• Resulted in annual 32% reduction of inventory levels, approximate savings

of $23/unit

• Team Lead in Project ASSC, Aggressively Shorten Supply Chain

Manager: Sales and Market Analysis

1979-1997

Responsible for developing company wide production forecasts; business plan

formulation and integration of retail sales analysis, advertising budgets/

plans, distribution, production, SKU, and product placement plans.

Responsibilities included annual pricing policies based on cost estimate

analysis, competitive pricing, margin/market analysis, and mix/volume

projections.

Also responsible for database management, developing and maintaining item,

customer and pricing databases; daily balancing, reporting of statistics

including sales, orders, inventory, out-of-stocks; retrieval and analysis of

historical sales statistics for SEC, FTC, CPI legal reporting. Integration

and training associated with acquisition of two companies.

OTHER ACCOMPLISHMENTS

NORTHEAST DENVER FEDERAL CREDIT UNION

President: Board of Directors 1994-2005

Responsible for achieving National Credit Union Association approval on first

submission for transition from private to Community Credit Union. Significant

fiscal increases in 9 of 11 years; increased membership within community to

replace loss of Samsonite employees

CLEMSON UNIVERSITY APPAREL RESEARCH CENTER SYMPOSIUM 1996

Consultant and Keynote Speaker on improvements in forecasting and

manufacturing processes as part of the Re-Think Conference.

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