Manager Project

Joel Bondoc

**** ******* **** **.

Corona, CA. 92880

Cell: 310-***-****

Home: 951-***-****

Email: ******@***.***

Objective

I am interested in a position that will challenge my own personal growth

and development, which will allow me the opportunity to use my knowledge

and skills to bring positive changes within the organization. Below are my

objectives.

. Serve as the primary liaison to the Director/Manager in communication

with his or her management team relating to operation, projects, and

strategic issues including resolutions

. Manage daily operations including staffing, budgets, departmental

issues, and meeting objectives

. Search for ways to streamline process

. Support and encourage employee focus on communication, diversity, and

recognition

. Continue to drive continuous process improvement within the department

by way of TQM

Summary

I have a range of skills pertaining to professional discipline including

familiarity with principles, theories, concepts and technologies, and a

strong leadership skill. Below is a list of my skills:

. 20 years experience in the telecommunication industry including

regional project analyst, business analyst, billing specialist,

project manager, quality assurance, payroll, data entry, operator

services, and customer service

. Manage Offshore Processing or Outsourcing in the Dominican Republic

. Proficient in using Microsoft Office including Excel, Word,

PowerPoint, Access, and Visio.

. Extensive knowledge of various database including Siebel, Regulus,

Geneva, Cofee, ONQ, and Telegence which is based on Citrix server

. Extensive knowledge of Lotus Notes and Outlook

. Strong oral and communication skills including the ability to conduct

monthly/quarterly meeting

. Strong analytical and critical thinking skills

. Excellent time management and organizational skills

. Excellent problem solving and multi tasking

. Mentoring

. TL9000/Six Sigma

Professional Experience:

Glotel Inc. Ontario, CA.

Regional Project Analyst

May 19, 2008 - February 20, 2009

Position Responsibilities

. Maintain project tracker report for the region. Provide weekly reports

on project status to manager and national project analyst

. Serve as a single point of contact maintaining and managing customer

joint venture partner expectation, identify project production issues

and provide resolution

. Provide manager weekly summary report of all purchase orders requests.

Summary include vendor, material, quantity and costs

. Prepare P & L Report

. Experience with ERP

. Prepare documents and training manuals

. Excellent presentation communication skills to client and managers

. Serve as liaison between clients (T-Mobile) and corporate team to

answer billing questions

. Reconcile Glotel invoicing against client purchase order request

documents

. Work with finance team to ensure that project billing is accurate and

released to the client on a regular basis

. Provide manager with weekly hours and pay report by project for

billable employees

. Prepare utilization report for all milestone based projects on

trackers and hours report by utilizing onsite database and share

drives

. Monitor project billing against master project revenue earned. Develop

report for KPI monitoring

. Manage project equipment inventory including tracking of laptops, cell

phones, consumables, and warehouse equipment

. Issue equipment to new employees and receive returned equipment at the

time of employee's departure

. Manage relationships with subcontractors by tracking performance,

collecting invoices and coordinating billing activities

. Extensive knowledge with Microsoft Suite including Word, Excel,

PowerPoint, Visio, MS Project, Outlook, and Lotus Notes.

Superior Technical Resources (Walt Disney - Temp.) North Hollywood, CA

Business Analyst

August 21, 2007 - September 28, 2007

Position Responsibilities

. Monitor, detect problems, and resolve issues pertaining to billing and

payment application

. Compile billing/payment report using multiple database, identify

issues and concerns, and provide resolution to direct manager and

customers

. Work with vendor organizations to improve billing cycles and payment

processing performance

. Work closely with internal and external organizations to assist in

understanding of systems, products and promotions

. Provide direct support for bill verification activities and payment

processing discrepancies resolution

. Experience in SQL

. Familiar with Siebel, Geneva, and Regulus.

. Extensive knowledge with Microsoft Suite including Word, Excel,

PowerPoint, Visio, MS Project, Outlook, and Lotus Notes.

KFORCE (Cingular Wireless now the new AT&T - Temp.) Cerritos, CA.

Senior Business Analyst - Management

January 19, 2007 - June 29, 2007

Position Responsibilities

. Support internal customers in order to resolve billing/system

questions and issues

. Review and analyze required documents for billing system

. Perform roamer revenue and airtime analyses to evaluate trends and to

determine potential revenue leakage

. Perform audit of billing and switch systems as well as customer

accounts in Telegence system

. Provide support to department team in order to complete tasks by

analyzing complex statistical data and providing recommendation

. Consult with peers to define problems and identify solutions

. Document report findings concerning revenue leakage or savings to be

discussed during monthly meetings

. Experience with prepaid & post paid billing, landline service, and U-

Verse with FTTP

. Experience in SQL

. Extensive knowledge with Microsoft Suite including Word, Excel,

PowerPoint, Visio, MS Project, Outlook, and Lotus Notes.

Verizon Communication Mission Hills, CA.

Billing Specialist - Management

September 2003 - June 2006

Position Responsibilities

. Provide primary staff support for the Mission Hills, CA. Remittance

Processing Center (RPC) and back up support for Dallas RPC

. Support all billing platform including Landline, Wireless, and

Miscellaneous Account Receivables System (MARS), and Verizon Business

(MCI) Mass Market processing

. Identify any systematic billing or remittance-related problems,

document and work with IT and vendors to identify root cause

. Review and analyze required documents for VZ billing system

. Assist line teams with resolution of technical issues and problems

. Provide line teams with job aids, policies, and procedures

. Train line teams and associates on new functions implemented

. Serve as the primary contact for all interdepartmental task forces

addressing issues, problems, and process change impacting the

processing centers

. Serve as a primary contact for offshore data entry function in the

Dominican Republic performed for Mission Hills and Dallas RPC

. Prepare reports for offshore data entry operators to ensure matrix and

objectives are met

. Perform yearly Operational Reviews with offshore data entry as

warranted to identify, improve performance and efficiency

Project Manager for RPC

. Support the implementation of software applications with focus on the

full lifecycle of the product implementation including definition of

requirements, documentation, development, testing, and ongoing

maintenance, support and user training

. Support the definition and development of methodologies in maintaining

software applications and quality control including plans for

functional and regression testing, upgrades and related documentation.

Test and validate software fixes and upgrades, and manage and

maintain proper change and version control

. Work closely with business groups to understand business processes,

strategies and inter-departmental dependencies and make

recommendations on how to improve operations through new, existing and

combined system functionality and process reengineering

. Prepared Scope of Work

. Administer and coordinate the design and project of work

. Collaborate with vendors, IT, and users to discuss and correct

requirements, establish protocol, and implement projects

. Collaborate with vendor and IT for any problematic issues during site

testing

. Communicate with site manager and first line of system install and or

implementation

. Provide high level of service to all end-users, including application

support and training.

. Project implementation include Account Receivables Conversion (ARC),

Server Consolidation, Image Sentry, Opex AS3600i Integration with

Banc Tec System and TL9000 Certification

. Finalist candidate for the Account Receivable Conversion (ARC) for the

Verizon Excellence Award in April 2006

. Extensive knowledge with Microsoft Suite including Word, Excel,

PowerPoint, Visio, MS Project, Outlook, and Lotus Notes.

Inventory Specialist/Quality Assurance - Management

January 1997 - August 2003

Position Responsibilities

. Supervise multiple departments and operations

. Ensure companies products and services are of high quality

. Compile and maintain material, equipment, merchandise, and other

sensitive records

. Drive continuous improvement in productivity, cost, and quality within

the remittance processing centers through TL9000

. Receive and audit all materials/supplies and input items in the

inventory control system

. Process incoming mail coming from the Post Office including UPS,

FEDEX, and DHL.

. Manage inventory control within the department

. Audit all warehouse supplies and perform quarterly inventory status to

reduce cost

. Received Quality Assurance Award in 2000 - 2003

. Extensive knowledge with Microsoft Suite including Word, Excel,

PowerPoint, Outlook, and Lotus Notes.

Operator Service

January 1996 - December 1996

Position Responsibilities

. Respond to 411 calls from customers

. Support day to day operations at Call Center

. Maintain ongoing communication with managers and customers

. Managed high quality service with Verizon customers

. Delegate, supervise, and trained new staff members

. Collaborate with call center management team to plan departmental

goals and objectives

. Assist in weekly schedule

. Interpret and analyze complex concepts

Data Processor/Entry

June 1987 - December 1995

Position Responsibilities

. Process payroll and contract labor

. Operate high speed sorter to extract envelope and prep for processing

. Manually extract oversized envelope and prep for processing

Education

August 2002 - October 2006

University of Phoenix

Pasadena Campus, California

Bachelor Degrees: BSB/M & EB (E-Business)

TL9000 Certification - Certificate #61252

Desired Salary - 60,000/negotiable

Willing to Travel - Up to 50%

Professional References:

Terry Powell

Glotel Inc. - General Manager

Mobile: 858-***-****

Phoenicia Cole

Verizon - Billing Specialist

Office: 972-***-****

Lynne Gowin

Disney - Manager

Office: 818-***-****

Dinah Du

Cingular - Manager

Office: 562-***-****

Contact this candidate