Human Resources Customer Service

TIFFANY I. CROONE

P.O. Box *****

Seattle, WA ***38-1068

**************@*******.***

Summary of Attributes and Qualifications

* High energy self-starter with over 12 years of Retail Management &

Sales, Human Resources, Technical Writing, and Executive Administrative

support

* Experienced in accounting/bookkeeping, payroll coordination,

invoicing/managing contracts of over $3M

* An unparalleled work ethic

* Member of the Society for Human Resources Management

* Familiar with Six Sigma Lean concepts and International Human Resources

laws

* Articulate communicator with a persuasive writing ability and

sophisticated negotiation/networking skills

* Goal-oriented with a creative, resourceful, and "win-win" approach to

problem solving

* The ability to maintain a poise and professional demeanor within fast-

paced environments

* Exceptional organization and analytical skills

* Proven ability to lead by example and accept new challenges

* Proficiency in Vurv (Recruitmax), Ceridian, Valiant, Doculink, Microsoft

Sharepoint, Word, Excel, PowerPoint, Front Page, Outlook/Outlook Express,

Typing 65 wpm, Multi-line phones, Dictation/Transcription and

Internet/Intranet

* Experienced in ADP, Microsoft Project, Visio, Access, HTML, Peachtree,

Adobe Printshop and PageMaker

Work History

June 2008-Current

Contract Payroll/Human Resources Administrator

Inter-Con Security Systems, Inc. (On assignment at The Bill & Melinda Gates

Foundation)

Renton, WA

Responsible for all local Human Resources and Payroll functions for The

Bill & Melinda Gates Foundation contract. Duties include develop and

implement payroll/human resources documents and procedures for Security

Staff contracted at The Bill & Melinda Gates Foundation; coordinate payroll

for 70+ FTE's and PTE's at 3 U.S. locations; Process pay discrepancies;

Manage personnel files; schedule interviews; Screen potential applicants;

Verify references of applicants; Initiate background checks; Send rejection

and new hire offer letters; Audit monthly; Creating/revising/analyzing job

descriptions; Benefits administration; Assist in new hire/on-boarding

training; Assist with Employee Incentive initiatives; Facilitating Lay

Responder First Aid, CPR and AED training and re-certification; Assist in

scheduling and approving/denying time-off requests; Serve as a liaison

between staff and corporate officers; Provide executive-level

administrative support to Management staff as needed.

Oct. 2006-June 2008

Homemaker and Stay-at-home mother

Feb. 2006-Oct. 2006

Contract Recruiting Assistant

Greythorn, Inc. (On assignment at T-Mobile Corporate)

Bellevue, WA

Duties include Internet researching and reporting benchmark information to

Program Manager, interfacing with T-Mobile employees regarding Corporate

Relocation and Employee Referral Bonus programs, data entry in VURV, taking

notes and transcribing memos, prepared invoices for billing in DOCULINK,

Consulted staff on Diversity Recruiting, Corporate Relocation, Benefits

Administration, 401K, FMLA, OFCCP, OSHA and ADA compliance; providing

administrative support to Recruiting Team and managing incoming emails

regarding HR programs.

Aug. 2004-Sept. 2005

Assistant Manager

Lane Bryant, Inc.

Hampton, VA

Duties include opening and closing store; Processing customer returns and

exchanges; Managing P&L along with Payroll; creating staff weekly

schedules; Training and orienting new employees;

managing/maintaining/auditing/processing new hire files; schedule

interviews; screen potential applicants; Developing forecast reports and

strategic action plans to meet store financial goals; Recruiting.

TIFFANY I. CROONE

P.O. Box 58068

Seattle, WA 98138-1068

**************@*******.***

Work History, cont.

May 2003-July 2004

Selling Manager

David's Bridal

Tukwila, WA

Duties include sourcing, interviewing/screening, hiring, training,

placement and full-cycle recruitment; Updated employee files; Supervised

and scheduled for a staff of over 20 members (both sales and management);

Conducted performance evaluations and pre-employment screening assessments;

Developed forecast reports and strategic action plans to meet store

financial goals; Facilitated sales/customer service training; revised job

descriptions; prepared/processed new hire and termination paperwork;

Assigned staff according to individual experience and career goals;

Maintained accountability by evaluating productivity and giving

constructive criticism daily.

Nov. 2001-Apr. 2003

Assistant Manager

Lane Bryant, Inc.

Tukwila, WA

Duties include opening and closing store; Processing customer returns and

exchanges; Managing P&L along with Payroll; creating staff weekly

schedules; Training and orienting new employees; managing new hire files;

screen potential applicants; responsible for verifying references of

applicants; Recruiting.

Aug. 1999-Nov. 2001

Student Services Specialist

City University

Bellevue, WA

Served as Executive Assistant for five Directors; Act as liaison between

departments; Greet visitors, screen and prioritize incoming calls on multi-

line phone (50+ lines); Compose, format, proofread and edit correspondence;

manage calendars and plan meetings; coordinate special projects,

presentations and events; supervise, train and coach first-line

administrative staff; prepare agendas and distribute to appropriate team

members; handle routine mail, fax, emails; act as a liaison between

departments; assist with travel arrangements as needed; transcribe notes;

Supervise Customer Service Call Center (10 team members) as needed;

troubleshoot office machinery and maintain office supply inventory; prepare

invoices for billing.

Education, Certifications and Training

September 2009 Unarmed Private Security Guard License #73320

August 2009 The American Red Cross

First Aid/CPR/AED Certified Instructor #8978486

April 2009 ERI Distance Learning Center

Certificate of Completion; 2.5 PHR Credits earned

Course: Federal Employment Laws that Impact Compensation and

Benefits

March 2009 Fred Pryor Seminars

Certificate of Attendance; 0.6 CEU earned

Course: The Essentials of Human Resources and the Law

March 2009 Valiant Solutions, Inc.

2-day training; Pasadena, CA

Course: Vision Scheduling and Payroll Fundamentals

2002. City University: Bachelor of Arts in Human Resources Management;

100 Credits earned

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