Manager Customer Service

PERSONAL PROFILE

Highly motivated, innovative thinker, Executive with General Management

skills who is also profit oriented and performance driven. Proven record of

success in high positions of authority, management and leadership. Inspires

and trains others to work and excel at the highest levels. Exceptional

communication and people skills. Proficient in recognizing opportunities,extracting the essentials and determining the best direction toward long

term profitability. Works well under pressure and responds to change easily

by finding new and improved ways to reach difficult goals and objectives.

Strengths in sourcing, planning, product development, project management

and international experience.

AREAS OF EXPERTISE

. Management

. International and Domestic Strategic Sourcing

. Vendor Management

. Textiles Experience

. Electrical Experience

. Consumer Packaging

. Analytical Reporting

. Team Building / Leadership

. Problem Solving

. Customer Service/Relationships

. Recruiting/Hiring/Training

. Planning/Budgeting /P&L

. Manufacturing

. Project Management

. Quality Assurance

. Contracts/Negotiations

. Logistics

. New Product Development and Introduction

. Scheduling/Organizing

. Trade Shows

ACCOMPLISHMENTS

. Responsible for all planning, sourcing and operations at Ronco.

Created and Implemented replenishment system at Ronco.

. Constructed BOM, UPC Codes and SKU numbers at Ronco.

. Developed additional vendors to strengthen factory support and improve

deliveries for Ronco and Barth and Dreyfuss

. Negotiated reduced pricing on products and services by 3% to 5% for

Ronco.

. Implemented planning strategies with Ronco customers to improve

deliveries.

. Coordinated all Ronco department efforts to achieve company goals as a

team.

. Implemented P&L analysis and Customer Pricing Matrix at Barth & Dreyfuss.

Professional Experience

Ronco Corp. / Ronco Acquisition Corp.

Simi Valley, CA

Marketer of House wares, Small Appliances and Beauty Products

VP Global Sourcing and Operations

Managing Director of Global Sourcing

Barth and Dreyfuss of California

Burbank, CA

Marketer of Table Linens, Kitchen and Decorative Bath Products

Product Manager/Business Manager

Pillowtex Corporation

Los Angeles, CA

Manufacturer of Bath and Bedding Products

Sales Manager

Product Coordinator and Trainer

Stroud's Linen

City of Industry, CA

Retail Specialty Linens

Senior Planning Manger

Store Manager

Assistant Buyer

Operations Manager

Sales Representative

2004-2008

2004-2005

2001-2003

1984-2001

EDUCATION

B.A - Business Administration

Mount Saint Mary's College, Los Angeles, CA

Well Versed in JDA, Net, Oracle, Microsoft Office Systems and Great Plains

Bilingual English and Chinese Cantonese

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