Customer Service Manager

Scott Randolph

*** ********* **. **********, ** *5231

513-***-**** (Cell) - ********@*****.***

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Objective

To join with a company that can provide the potential for advancement.

One that will allow me to build upon my education and experience; while

continuing to better the company. To work in an environment that can

expand my knowledge of purchasing procedures and inventory management

practices.

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Professional Experience

Da-Lite Screen Co. Cincinnati, OH

Materials Manager August 2007

- Present

. Maintain proper inventory levels of raw materials and WIP items for the

Ohio facility

. Maintain the production schedule for multiple work centers,

create/receive in shop orders

. Receive in purchased items as well as items transferred from other

facilities.

. Manage logistics of the facilities - inbound and outbound trucking,

negotiate transportation contracts

. Generate purchase orders for all products needed for production and

general operation.

. Coordinate with Sales Partners on customer orders, product specs and

scheduling questions

. Coordinate demands in our Indiana and Kansas facilities with our

production schedule

. Work with QC to maintain any formula changes due to manufacturing issues

or raw material changes.

. Negotiate contracts on raw materials and MRO items

. Achieved cost savings of 8% in chemicals in my first 3 months & 63%

chemical inventory decrease for my first year at Da-Lite.

. Achieved cost savings of greater than $60,000 (Goal was $30,000) both

years.

. Analyze current and potential vendors for all items

. Maintain all Bill of Materials, shop router, cost standards, and vendors

accounts

. Process invoices and all documents required for the approval of payment

through A/P

. Cover for our production managers responsibilities in their absence

. Generate monthly reports to monitor inventory activity, stocking levels,

productivity and sales of the facility

Direct Reports

. Responsible for two employees - the Shipping/Receiving clerk and the

Administrative Assistant (Buyer)

Givaudan Flavor Corp. Cincinnati, OH May 2004 -

August 2007

Inventory Analyst - October 2006 - August 2007

Buyer - January 2005-October 2006

Internship - Buyer - May 2004-August 2004

. Maintain proper inventory levels of raw materials and manufactured

intermediate items for two production facilities. There are roughly

14,000 active SKU's at each of these facilities.

. The two facilities represent over half of Givaudan's North American

production.

. Inventory levels of raw materials and intermediate items represent a

fluctuating value of around $32 million dollars with 5.8-6 inventory

turns per year.

. Monitor the activity of 6-8 raw material buyers and 5 senior buyers to

ensure that all EOQ lot sizes and minimum balances are correct and

adhered to.

. Coordinate with 12 production planners and purchasing on potential delays

in production and manufacturing constraints.

. Evaluate minimum balances and economic order quantities to determine if a

change is required to meet the demands of a change in business, change in

manufacturing methods or raw material availability.

. Communicate with customer service to create manufacturing lead times for

new formulas.

. Work with quality control on material rejections for possible fixes to

manufactured items.

. Maintain and manipulate queries and databases to extract data from our

warehouse manager system and AS400 systems.

. Interpret data from queries and spreadsheets to present summaries to

supervisors, production planners, and the purchasing department.

. Work to reduce the days of standard inventory without sacrificing service

levels.

. Procure all raw materials for production of assigned products.

. Negotiation of pricing with vendors with sales reps and distributors

. Supplier analysis for the approval of new vendors and materials used in

production

. Industry analysis of product trends

. Leveraging global purchasing volumes for pricing discounts

. Utilize global contracts for volume discounts and increased visibility of

usage.

. Harmonize product codes and uses to eliminate redundancy.

. Implemented cost savings of more than $100,000.

. Assist in the closure of one North American production facility; and the

integration of that facilities production into another North American

facility.

. Assist in the implementation of 5 bulk material silo installations and

use at two North American facilities. This project not only improved

production processes but also saved money overall on raw materials and

handling costs.

Jeld-Wen, Inc. Sunbury, PA

Internship/ Management Trainee May 2003-August 2003

. Successfully completed a training program for an entry-level plant

manger

. Attained a working knowledge of all daily shop and office tasks

. Filled in for plant mangers when they were absent

. Project work to establish potential cost savings and process

improvement by eliminating a bottleneck in their trim saw process

Recker Custom Woodworks Middletown, OH

Cabinet Builder - 2000-2002

. Building high end, custom cabinetry and furniture from blueprints.

. Built the display cabinets for the company show room. I also built the

desks and office furniture for the company office.

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Education

Bachelors Degree Miami University

Oxford, OH

. Major in Business Management Focus in Purchasing and Procurement/

Supply chain management.

. Minor in Management Information Systems (MIS).

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Leadership positions and other certifications

I was the VP of Programming for the Supply Chain Management Club at

Miami University; my second year as a member. I have continued my

membership with APICS and I am planning on acquiring my APICS certification

soon. I have experience with Excel, Word, PowerPoint, Access, AS400

queries, Showcase queries, Outlook, and Lotus Notes.

Contact this candidate