Customer Service Project Manager
Resume:
Carrie Langfeld
South River, NJ 08882
********@***.***
Objective
Seeking full time employment with a stable company where opportunities
for advancement are available.
Employment
4/2009-Present -Celebrity International- Edison, NJ
Customer Service / EDI
Provide ongoing support to the Territory Sales Manager.
Assist customers' with order status, inventory, claims and product
information. Enter customer sales orders.
Upload daily reports for inventory, open to sell, and orders past cancel
from the AS400, exporting to Excel format.
Receive daily EDI with the use of Extol and import orders to the AS400.
6/2005-11/2008 -Riedel Crystal Of America- Edison, NJ
Customer Service / EDI Coordinator
Assist customers with samples, questions on product, inventory, and
order status. Provide daily support to the Territory Sales Manager
Work strongly with EDI Project Manager and EDI programmers with
designing applications for the set up of AS400 In-house EDI. Test EDI
documents for importing 850's, exporting 810's and 856's. Create and
test UCC-128 Labels. Troubleshoot and correct problems.
Create and update EDI customer maintenance. Designed and implemented a
Distribution Center maintenance program to link trading partner stores
to their distribution centers/consolidators for order imports.
2/2000-6/2005 -Artland Inc. -Cranbury, NJ
Customer Service / EDI Coordinator
Operating the switchboard as required. Assist customers with questions
relating to products, order
status, and inventory with the use of SBT Pro Series.
Prepare and process EDI orders with the use of GE Desktop EDI, ASN Plus,
and Inovis, proficiently and meeting all deadlines.
Test and produce EDI documents with new trading partners and assure that
all listed standards meet the customers' requirements.
Education
1998-1999- Middlesex County College -Edison, NJ
Office Administration
Completed one year of training. Classes were taken to improve business
and office communications. Certified in Proficient Word 97, Certified in
Expert Word 97.
Skills
Four years knowledge of AS400.
Five years knowledge of SBT Pro Series, ASN Plus, GE Desktop EDI, and
Inovis
Experienced in business writing. General office duties that include
filing, invoicing, billing, processing customer claims, researching and
solving chargeback's
I have accomplished the ability to work in a fast paced, detail and
deadline oriented environment. I am able to maintain a good balance
between individual duties and teamwork.
Contact this candidate