Customer Service Manager
Resume:
Shanamalika Burnett
St. Louis, MO 63147
Home: 314-***-**** Cell: 314-***-****
*********@***.***
Business major with accounts receivable, accounts payable, reconciliation
of bank statements, tax compliance procedures, business tax, and data entry
experience. Excellent computer skills.
EXPERIENCE:
CAMCO
St. Louis, MO
Part-time Assistant Property Manager 10/09- Present
Responsibilities include processing and screening of applicants, lease re-
certifications, posting of rental payments, reconciliation of tenant
ledgers, payables, process section 8, calculating IRS Section 42 tax credit
income eligibility, move in/out inspections, assist with internal file
audits to ensure residents files are in compliance, and collections of
past due rental payments.
Instant Tax Service
St. Louis, MO
Part-time Office Manager 12/06- 04/10
Prepare individual taxes, customer service, data entry, input office
payroll, file management, print, and distribute refund checks using Drake
Software.
CAMCO
St. Louis, MO
Accounting Assistant CO-OP 06/07- 05/09
Responsible for posting of all rental payments, accounts payable, accounts
receivable, quality control and batching of all invoices, input data into
payroll system, reconciliation of bank statements, preparation of bank
deposits, collections, preparation of month end closing statements
Blair School Apartments
St. Louis, MO
Part time Office Assistant/ Bookkeeper 08/00- 06/04
Assisted applicants with the application process under section 8/42 posting
of rental payments, handled all cash receipts, assisted property manager
with inspections, input/ administered payroll, utilized Microsoft Office
Products, YARDI, and Quick Books on a daily basis.
Department of Mental Health
St. Louis, MO
Supervisor 11/99-10/05
Supervised a staff of 5 mental health workers, assisted people diagnosed
with MRDD; reviewed patient documentation, ensured medication was properly
administered
Blue Cross Blue Shield
St. Louis, MO
Part time Call Center Representative (Customer Service) 12/98- 08/00
Assisted clients' in resolving issues regarding coverage, co-payments, and
eligibility referrals
EDUCATION:
Harris Stowe State University
Busch School of Business
B.S. Accounting/ Business Administration 05/09
Fontbonne University
Taxation MBA Program
Currently Attending
REFERENCES:
Ms. Tammika Hubbard (friend)
5th Ward Alderwoman
City of St. Louis
Mr. Daniel Coleman
President/ Owner (neighbor)
Volition Excavation and Trucking LLC
Ms. Malaika Cooper (supervisor)
Regional Property Manager
CAMCO
Mr. Pacino Summerville (former coworker)
Social Services
Onicap
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