Customer Service Quality Assurance

Carol S Montgomery

**** ***** ***** *****, ********, OH 45011

Home: 513-***-**** - **********@*******.***

Summary

To obtain a Laboratory Analyst position which utilizes my experience as well as provides opportunity for growth

based on my performance.

Core Qualifications

• Internal Auditing • GC/FID

• GMP's • GC/MS

• Nutritional Labeling • Costumer Service

• Microsoft Excel • Cleaning/Sanitation

• AS400 • Quality Assurance

Professional Experience

Quality Control Chemist

November 2007 to Current

WILD Flavors- A.M Todd – Hamilton, OH

• Analyzing incoming and finished products, using refractometer, densitometer, GC/FID, GC/MS,

sensory evaluations, Kosher Administrator, product development, compounding samples, customer

service.

• Responsible for all QA, all 3rd party audits, and maintaining organic certificate.

Quality Assurance Technician

February 2003 to May 2008

Meyer Dairy – Cincinnati, OH

• Analyzed both raw and finished products to insure products meet specifications, product development,

customer service, auditing of plant and records to conform with G.M.P regulations.

Customer Service/Quality Mail Auditor

July 2002 to November 2007

AVON – Cincinnati, OH

• Answered inbound customer service calls, troubleshooting problem solving, giving world class

customer service with every call.

• Training new hires before taking live calls.

• Audit mail openers paperwork to insure all procedures are followed and correct credit given

to representatives.

Quality Control/Product Development Manager

October 2000 to January 2002

Club Chef – Cincinnati, OH

• Coached, trained, supervised quality assurance technicians.

• Produced samples and brought new products on line.

• Managed cleaning and sanitation department.

Laboratory Technician

June 1997 to November 2000

Givaudan Flavors – Cincinnati, Oh

• Flavor Application and Base Formulation for Sweet Goods and Snack Products.

• Research and development of E.M.C.'s and encapsulation, Flavor Compounding.

• Initiated Flavor Library.

Laboratory Technician

May 1996 to June 1997

Proctor and Gamble – Cincinnati, OH

• Placement via Adecco Technical Services.

• Water Validation, Clinicals, MCT/MST Analysis.

• Method Validation, Time Kills, MIC Analysis.

Technical Services Manager

January 1990 to March 1995

Miami Margarine Co. – Cincinnati, OH

• New Product Development, Competitor Product Matching.

• Quality Assurance/Customer Service.

• Responsible for Co-Packing of "Crisco."

Laboratory Technician

November 1988 to 1990

Belmonte Park Labs – Trotwood, OH

• Wet Chemistry, Metal Preparation.

• Meat Foodstuffs Analysis.

• Customer Service.

Laboratory Technician

1987 to 1988

Broeman Laboratories – Cincinnati, OH

• Wet Chemistry, Microbiology.

• Certification Maintenance, Customer Service, Sales

Representative.

Quality Assurance Technician

1986 to 1987

Pierre Frozen Foods – Cincinnati, OH

• On Line Quality Control.

• Record Maintenance for Total Quality Program.

Education

Miami University

Hamilton, OH, U.S

Chemistry

High School Diploma

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