Customer Service Project

Profile

Administrative support professional offering versatile office management skills and proficiency in Microsoft

Office programs. Strong planner and problem solver who readily adapts to change, works independently and

exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising

quality.

Education

Catawba College – North Carolina, Currently pursuing Bachelors in Business Administration

Relevant Courses:

Public Speaking

Expository Writing

Principles of Management

Professional Research & Reporting

Business Ethics

Business Law

Interpersonal Communication

Computer Skills

MS Word MS Outlook

MS Excel Windows

MS PowerPoint

Experience

rrtQ INC Analyst November 2010-Present

(Food Lion LLC)

Participates in the planning and design phase of projects. In conjunction with senior staff develops tests,

analyzes, and maintains new and existing software applications in support of core organizational

functions and business processes.

Highlights:

Understands project plans and is able to clearly articulate roles, project goals, and timelines.

Takes input from supervisor and appropriately and accurately applies comments/feedback.

Adheres to project standards defined by project management.

Accurately employs our methodology and documentation tools.

Proactively carries out project support /administrative functions.

Establishes responsible deadlines and personal work plans and manages time effectively.

Accomplishments:

Tested and documented a vast amount of software for deployments.

Responsible for updating over 500 knowledge management software documents.

Inventorying of machines for refresh project using various tools such as LANDesk and Altiris.

Assisted in migrations.

Assists in software compliance including the removal of non-compliant software.

Responsible for day-to-day administrative duties.

Responsible for creating job descriptions and developing pools of qualified candidates.

Additionally assist as necessary in the hiring process.

Developed working relationships with recruiters to help in the hiring process.

Initiated & coordinates a health care plan for all full -time employees within the company.

Longhorn Steakhouse Service Trainer/December 2008-Novevember 2010

Responsible for the direct interaction with all guests entering the restaurant. Delivering exceptional

customer service and quality products throughout their entire dining experience. Dedicated on making

every guest a loyal guest and exceeding all expectations.

Highlights:

Assisted new hires in orientation to the new environment, new procedures and a new

management team.

Informed employees of the history and other interesting facts about the restaurant. Often the

restaurant name, founder, owner or structure will have some special meaning or interest value

which can engage the patrons and make them feel like part of the con cept itself.

Provide new servers the opportunity to taste several items on the menu before serving them. In

order to sell the items, it is essential that servers sample as much as possible so they can suggest a

favorite or describe the flavors of the special. Additionally, guests often want to know the

nutritional value.

Accomplishments:

Six 100% secret shopper scores.

Employee of the Quarter.

Participated in Habitat for Humanity Project.

Trained twenty employees in a period of two years.

Two years without a single guest complaint.

Sagebrush Steakhouse Service Trainer-Caterings/June 2008-December 2008

Accountable for the direct interaction with guests who entered the restaurant. Provided training for new

employees who came into the workplace. Assisted in multiple catering events, helping set up & deliver

food to clients at colleges, nursing homes, business, etc.

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