Customer Service Technician

M ARCUS A. LAND

*** ******** **. * ******* City, Texas, 77489

********@*****.*** 281-***-****

EDUCAT ION

**** - **** **** *******, ********, Desktop, PowerEdge, and Policies and Procedures Certified

2012 - 2013 Candidate for Cisco Certified Ent ry Networking Technician Certification (CCENT)

2007 - 2012 UN I VERSI TY OF HOUSTON

H OUSTON, TX

Bachelors of Science degree, July 6, 2012.

Computer Engineering Technology Major, Institute of Electrical and Electronics Engineers

( IEEE)

A. Phillip Randolph Institute

Dustin Williams, Jordan Smith, Marcus Land, Ruochen Xin, Farrokh Attarzadeh, EunSook

K won, Suyash Gadkari, “AUTOMATIC TEMPERATURE ADJUSTER,” 2012 ASEE-GSW

Conference, April 4-6, El Paso, TX.

2005 - 2007 WHARTON COUN TY JUN IOR COLLEGE S UGAR LAND, TX

Candidate for Bachelors of Computer Science degree

EXPER IENCE

2012 – Present SAN JACINTO COLLEGE D ISTR ICT (Meador Contract)

PASADENA, TX

I nformation Technology Services ( ITS)

• Assist students on different programs in the computer lab dealing with M icrosoft Word,

O utlook, Power Point, and Excel or any other classroom affiliated software.

• Troubleshoot teacher’s computers for errors or give assistance on how the computer

works to get ready for class.

• Clean fil ters and also changed lamps in Sony and H itachi projectors.

• Install printers and scanners either through LAN or the Network.

• Troubleshoot computers if internet problems seem to occur.

• Install software, CPU, and monitors at different workstations.

• Receive tickets through the HEAT system for computer assistance

• Troubleshoot internet connection error via data closet.

• Connect VOIP phones in desk space or offices.

• Fix minor and major errors with Windows XP, and Windows 7 OS.

• Install email account through I MAP

2011 – 2012 TF ADM I N ISTRAT ION

H OUSTON, TX

Computer Technician

•Build spreadsheets on individual i tems that consist of variety of different i tems on

M icrosoft Excel for inventory

•Troubleshoot Mac and Windows operating system computers to make sure there is a

consistent internet connection from either switches, routers, or hubs

•Establish connections to all-in-one printer/scanner/copy machines through IP address

•Basic conversion on images dealing with either jpg, bmp, gif, or tiff files

2011 – 2011 P I T NEY BOWES

STAFFORD, TX

Mail Presorter

• Presort mail according to either corporate companies or home addresses depending

on zip code

• Unloaded mail from pallets from different t ruck suppliers and organize based on size

• Prepared tote boxes with the r ight address for fellow employees to organize mail for

packaging and able to be sent by mail distributers

2005 – 2006 J CPENNY’S HOUSTON, TX

Customer Service/Package Pickup

• Organize clothing in the r ight order depending on color and size for customers

• Buil t strong relationships with customers with greetings

• Handle big packages for customers on dolly’s and assisted heavy i tems to the vehicle

TECHN ICAL SKILLS

Relevant Programs: M icrosoft Excel, Word, PowerPoint, Outlook, PSpice, Mult isim, and

M icrosoft Visual

Web Development: H T M L, JavaScript, M icrosoft Exchange, and VPN servers

Programming Skills: C++, Telnet, and Linux

Design Skills: A utoCAD

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