Customer Service Manager

Nina V. Abbott

***** ****** **** *****, *******, TX, 77095

Mobile: 832-***-****, Home: 281-***-****

*********@*****.***

EDUCATION

University of Houston- Downtown, Houston, Texas

Bachelor of Business Administration: Management, December 2011- Cum laude, G.P.A 3.30

Minor: Human Resource Management

Lone Star College – Cyfair – Associates of Arts Degree, August 2009

SKILLS

Office Management, Records Management, Effective Verbal and Written Communication,

Customer Service/Relation Focused

MS Office Suite (Word, Excel, PowerPoint, Access, Project, Outlook), Windows, Oracle,

SharePoint

CERTIFICATES AND LICENSES

Certificate of Entrepreneurship, University of Houston-Downtown, 2010

State of Texas Licensed All Lines Adjuster #1193555, 2001

EMPLOYMENT HISTORY

Licensed Auto Claim Processor (Property & Casualty)

State Farm Insurance Co. - Houston, Texas 1998-Present

• Coach and train new employees within a team environment

• Explain coverage and claims process to customers

• Process and pay property damage claims to customers

• Communicate with the insured, claimants, vendors, medical providers and attorneys

• Assist Claim Representatives with verification and payment process

• Investigate and clarify coverage questions

• Review unclear or questionable issues to determine optimal resolution

• Obtain information to determine facts to make quality decisions

Assistant Store Manager

RR Morrison & Son - West Monroe, Louisiana, 1996-1997

• Provided customer service and handled complaints

• Conducted cash machine and mainframe computer operations

• Reviewed existing inventory to place orders

• Stocked incoming and new inventory

• Managed and supervised store in absence of Manager

• Totaled the end of shift business currency, for accuracy, and routed for deposit

Nina V. Abbott

Resume – Page 2

Customer Service Clerk

Lowes Home Center - West Monroe, Louisiana 1994-1996

• Operated and maintained customer service desk

• Issued assistance to customers for store credit

• Performed accounts receivable and accounts payable duties

• Answered multiple line telephones and assisted various departments

• Issued gift certificates and performed cash machine operations

ACTIVITIES/ORGANIZATIONS

SHRM (UH-D Chapter) – Student Member, UH-D 2011

Networked with companies and attended Houston area SHRM seminars

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Discussed the need for and methods of inclusion within the workplace environment

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Assisted with a fundraiser of $1000 for SHRM student chapter within a month

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Received “Award of Excellence” for dedicated service

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SHRM (National) – member since 2011

HR Houston – member since 2011

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