Customer Service Project Manager
Resume:
Terry J. Benton
*** ****** **** ****, ******, GA 30132 • Phone: 404-***-**** • Email: ******.*****@*****.***
OBJECTIVE
To obtain a business management position where I can utilize my Industrial Engineering, process improvement, and project
management experience
EDUCATION
Georgia State University, Atlanta, GA
Masters of Business Administration – Operations Management, December 2012
Overall GPA: 3.55/4.0
Georgia Institute of Technology, Atlanta, GA
Bachelor of Science in Industrial Engineering, August 2007
Overall GPA: 3.05/4.0; Major GPA: 3.09/4.0
Institute of Industrial Engineers, Norcross, GA
Six Sigma Green Belt for Process Improvement Certification, April 2009
TECHNICAL SKILLS
Software: Microsoft Office (Word, Excel, Power Point, Project, Visio, Access, Publisher), AutoCAD, Mini-Tab, TOPS (Total
Optimization Packaging & Palletization Software), Adobe Acrobat Standard
EXPERIENCE
Georgia-Pacific LLC, Atlanta, GA 6/2010 – Present
Industrial Engineer
Designs and optimizes packaging solutions for new product launches within the professional business division
Maintains positive relationships while providing packaging engineering/development and process improvement support
to a variety of customers throughout the DFS supply chain; including a network of 8 manufacturing facilities and 3
distribution centers
Manages product packaging specification database to ensure data accuracy and integrity across the entire sku portfolio
Works with Category Directors/Managers to review sku portfolio and identify packaging improvement opportunities
related to cost and/or damage reductions, efficiencies and optimization
Reviews and proactively manages OS&D to identify and eliminate damages and packaging inefficiencies through
implementation of packaging process improvement projects/initiatives
Provides solutions and problem solving in regards to damage claims related to packaging via effective communication and
relations with Customer Service and Logistics
Robert Bosch LLC, Atlanta, GA 3/2008 – 5/2010
Associate Industrial Engineer
Provided Industrial Engineering support for three distribution facilities in Atlanta, GA, Broadview, IL, and Ontario, CA, and
one packaging operation in Atlanta, GA which also included timely weekly and monthly reporting
Implemented LEAN Manufacturing principles by working on projects to increase utilization, reduce waste, and develop
standardized work for packaging processes
Developed training for Root Cause Analysis and conducted training for over 100 associates (including management)
Created and led successfully an Ergonomics Team which identified, reduced and/or eliminated ergonomic risks as well as
educated employees at Atlanta facilities
Redesigned the “Label Center” to operate more effectively and efficiently with less waste and greater productivity
Created and implemented successfully quality recognition, employee mentor, and job requirement program which
positively impacted employee morale, quality, safety, and productivity
Worked on a team to implement RedPrarie Labor Management System in all four facilities which impacted productivity by
an average of 30% (more productivity with less man-power) at each facility
Managed vendor and contractor relationships, negotiated and established contracts for general facility maintenance
Served as project manager on various projects, including capital projects, in the areas of facilities, security, and HS&E
(health, safety, and environmental)
Worked on a team to complete Job Hazard Analysis (JHA/A11) for all processes within the Atlanta facilities
Created and maintained documents in accordance with ISO programs (9001, 14001)
Maintained great working relationships and customer service with warehouse managers and associates
Shaw Industries, Inc., Dalton, GA 9/2007 – 3/2008
Operations Management Trainee
Worked on a team to develop a solution to tufting bottlenecks and improve backorder fulfillment
Recommended process improvements to management executives which positively impacted production by 20%
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