Customer Service Engineer

Bertrand K. Simon, M.Sc.

Systems Engineer

Cell: 203-***-**** Email: *****.*********@*****.***

** **** ***, ***** ***, Bridgeport, CT 06604

Technical Expertise:

Networking: Networking Design & Management, Active Directory, WAN/LAN Routers and

Switches, Wi-Fi, VPN, Amazon EC2 & S3, Firewalls

Hardware: DELL/Apple Desktop, Laptop and Server, Sierra Wireless Rugged Routers, Cisco

ASA 5505,

Software: IIS/Apache/JBoss, VMware ESXi/Red Hat KVM, Acronis Suite/Symantec Backup

Exec & Ghost, Nagios/ZenOSS, LogMeIn/VNC, Symantec/McAfee Antivirus,

LogMeIn Hamachi/IpCop/PFSense, Bash Shell Scripting

Operating Systems: Windows XP/ Vista/7, Window Server 2003-2008, Mac OS X 10.4–10.8, Ubuntu

10-12, CentOS/RHEL 5&6

Core Competencies:

Process Reengineering • Project Management • Customer Service • Network Design and Engineering •

Wireless Networking • IT Architecture • Network and Systems Security • Server Design and Engineering •

Infrastructure Management • Technology Integration

Certifications:

Comptia Network+

Work Experience:

Systems Administrator \Senior Interactive Systems Specialist January 2011 to Present

Inwindow Outdoor LLC (New York, NY)

• Created disaster recovery procedures for Windows, Linux and OS X.

• Managed server instances hosted on Amazon EC2.

• Converted physical workstations and servers into a virtual infrastructure utilizing VMware ESXi.

• Provided infrastructure support for remote offices in India and Columbia.

• Managed system imaging for Windows and Mac machines used for software development and digital

campaigns.

• Installed interactive technologies (including 3D and IR Cameras, Touch foils, Video Walls, and large

scale projectors) for interactive advertising platforms for Fortune 500 clients across the continental

United States.

• Implemented a newer monitoring system using ZenOSS Core 4 for daily infrastructure monitoring and

reporting.

• Quality Analysis and testing of hardware and software elements for campaigns.

• Managed and specified the digital signage and IT equipment inventory to be used during campaigns.

• Improved the process by which site evaluations are conducted and reported.

Audio-Visual Associate July 2010 to January

2011

University of Bridgeport (Bridgeport, CT)

• Administered system updates and troubleshot computer and network issues within the department of

Special Events.

• Implemented and managed a distributed events database and calendar monitoring system.

Simon, Bertrand 2

• Designed and coordinated the installation and integration of A/V equipment.

• Hired and trained student workers on the use of various A/V equipment and procedures.

• Coordinated sound and lighting for various events held around campus and in the preforming arts

theater.

Consultant/System Administrator July 2007 to March 2009

Lewis, Simon & Partners (St. John’s, Antigua)

• Conducted system migrations to Windows XP and various software suites such as Auto CAD and

Microsoft Office.

• Setup & maintained Windows 2003 Server System utilizing Shared Storage, Active Directory with

Group Policy, Symantec Cooperate Antivirus and Firewall using ISA Server.

Education:

University of Bridgeport (Bridgeport, CT) Sept 2008 to May 2010

M.Sc. Computer Engineering: Concentration in Computer Communications and Networking

University of Bridgeport (Bridgeport, CT) Sept 2004 to Aug 2008

B.Sc. Computer Engineering: Minor in Mathematics

Recognitions and Affiliations:

University of Bridgeport Student Leadership Award April

2008

Southern Connecticut Cricket Association Member since 2007

National Society of Black Engineers Member since 2006

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