Project Manager Management

JOSEPH SORIANO

**** ***** ******

Winnetka, CA **306

Cell: 818-***-****

E-mail: **************@*******.***

SUMMARY

Versatile and Dynamic Senior IT Leader with expertise in project management, IT service management,

process and systems implementation and software development lifecycle. Over 15 years of technical and

diverse experience working with a Fortune 100 company and provided consulting services for medium to

large size businesses. Proven success in leading the design, development, testing and implementation of

systems, business solutions and enterprise IT processes to meet an organization's business needs.

Excellent communication skills with a history of developing effective relationships with technical staff,

business clients, external partners as well as senior level management.

• • •

IT Service Management (ITIL) Change Management Leadership / Strategy

• • •

Project / Program Management IT Service Delivery Staff Mentoring

• • •

Testing, QA and Training Reporting / Metrics IT Process Implementation

• • •

SDLC (Waterfall / Agile) Vendor Management IT Tools Implementation

PROFESSIONAL EXPERIENCE

Kaiser Permanente, Burbank, CA July 2011 – Nov 2011

Program Manager / Sr. Project Manager - Contractor (July 2011 – November 2011)

Leads and manages national and regional business application system projects using Agile methods

associated with Sales and Marketing of Individual and Family health care insurance. Responsible for

coordination and completion of business-side deliverables across various operational functional areas

including Sales, Marketing, Services, SOX Compliance, Underwriting, Medical Review, and Information

Technology. Served as the SME and liaison between I.T., business and executive management for projects

and sales initiatives impacting the region.

• Implemented regional change management processes and introduced best practices for document

control and testing.

• Developed a set of robust set of metrics and reporting to track project status and measure process

performance.

• Led the effort in improving business practices relating to medical underwriting, client enrollment

and order fulfillment that would help increase sales revenue and enhance customer experience

• Oversee all software development activities including builds, testing and releases

AMGEN, Thousand Oaks, CA 2000 - 2011

Lead Business and Systems Analyst / Sr. Project Manager (2009 – 2011)

Responsible for the planning (strategic/tactical), implementation, training and execution of Change

Management, Configuration Management, Release Management, IT Service Continuity and Availability

Management as the enterprise process owner . Managed a global cross-functional team, off-shore technical

resources and IT consultants in support of Incident Management, Change Management and Disaster

Recovery for all critical enterprise applications. Oversee the client/vendor relationship between IBM and

Amgen for multiple service management processes and projects

• Created enterprise process councils (IT Service Continuity, Change, Configuration and

Availability Management) with members from all areas of I.T. and served as the chairperson and

facilitator causing increased participation from all areas of I.S.

• Led the design and completion of the improved enterprise CMDB as the centralized repository

for all IT infrastructure components

• Implemented IT service continuity industry best practices resulting in a decreased in risks related

to system and application recoverability in the event of a disaster by at least 50%.

• Partnered with external (outsourced) partners and internal resources to define global Disaster

Recovery strategy, governance and processes, as well as formulating an optimal approach to

ensure timely recovery and meeting business requirements

• Collaborated with Training, Testing and I.S. Governance teams, to develop training materials and

to ensure appropriate education on new and revised policies in Change Management, Configuration

Management, Release Management and IT Service Continuity

• Increased efficiency of Disaster Recovery Exercises by at least 30% for critical enterprise

applications by standardizing procedures and instructions

Manager, Information Systems (2006 - 2009)

Managed a team of IS business analysts and outsourced developers in implementing IT service

management solutions used for enterprise systems. Responsible for the development, implementation and

training on the Change, Release, Asset and Configuration Management governance, best practices and

processes in the Global ERP Program (SAP Implementation). Monitor and assess performance of tools

and processes to ensure business requirements are met. Ensure strategic alignment of processes and

systems to business goals and objectives.

1. Developed service and operational level agreements for service management processes

between IS and its clients and business users

2. Spearheaded SOX Compliance audits related to IT Service Management processes and

tools

3. Led the organization's Change and Release Management Improvement process which

generated hundreds of ideas from cross-functional teams and increased client satisfaction

4. Served as project manager for implementation of service management tools and processes.

5. Led a cross-functional team (senior mgmt, architects, system and business analysts, project

managers) in the creation of a configuration data model for the SAP infrastructure.

6. Provided technical support, testing, training and guidance for both Change and

Configuration Management for the enterprise SAP implementation.

7. Developed key metrics to track process performance, project timelines and resolution of

issues for the SAP CoE (Center of Excellence)

8. Mentored and developed staff to improve personal effectiveness and enhance value at

Amgen

• Performed quarterly audits to ensure effectiveness and compliance of the process and tools.

Senior Programmer Systems Analyst (2000 - 2006)

Technical Consultant (2000-2002)

As key interface between the Sales and Marketing Information Systems and the Business, ensured that

client requirements were met accurately and in the most cost-effective fashion. Provided project

management leadership in the areas of Change Management, Software Configuration Management and

Documentation Control that resulted in increased process effectiveness

9. Developed ideas for process improvements by gathering surveys and conducted interviews

to identify areas of opportunity that resulted in better metrics and communication between I.S. and

business clients increasing stakeholder participation by 50%

10. Defined standards and guidelines for software development builds and releases

11. Spearheaded the development of a fully electronic system to increase efficiency and

benefits of Change Management to all stakeholders

12. Provided subject matter expertise and mentorship using RUP (Rational Unified Process)

for new projects and initiatives creating a stronger partnership between the business and I.S.

13. Chaired weekly Change Management and bi-weekly Change Control Board

meetings with various stakeholders (system owners, business analysts, project managers).

14. Partnered with Amgen IS and Research groups to define and implement

Change, Release, IT Service Continuity and Issue Management solutions resulting in reduced

rework and uncertainty in business requirements

15. Increased effectiveness by creating a system to track project issues and

enhancement requests for monitoring key project deliverables and timelines.

16. Provided support and training on Change Management to cross-functional

stakeholders

CCN Managed Care Inc., San Diego, CA 1999 – 2000

Software Configuration Manager and Project Manager (Consultant)

Responsible for managing daily technical operations of Y2K projects and provided weekly updates to the

IT senior management team. Set policies and procedures for source control in a complex environment for

multiple software developers and users. Responsible for department system and user acceptance testing.

JD Power and Associates., Agoura Hills, CA 1997 – 1999

Programmer Systems Analyst

Partnered with research analyst and external clients from major automakers to develop system to track

user feedback, concerns and issues. Created programs using SAS to manage data to generate formal

reports used by the clients and their management. Major contributor for identifying programming

inefficiencies and develop coding standards and procedures.

EDUCATION

MBA, Leadership, Negotiation and Organizational Change Management, Pepperdine University –

Graziadio School of Business, Malibu, CA

BS, Business Administration – Management Systems Analysis, California State University

-Northridge, Northridge, CA

PROFESSIONAL DEVELOPMENT AND CERTIFICATIONS

PMP Project Management Professional

RUP (Rational Unified Process) Associate Mentor

ITIL v2 / v3 (IT Infrastructure Library) – IT Service Management

ITIL Practitioner (Change, Release and Configuration Management)

UNIX (Systems Administration)

IT Security (Completed Training for CISA certification)

TECHNICAL ADDENDUM

Software: MS Visio, SAP Solution Manager, Cognos Reporting, Service Center/ Remedy, Subversion,

Documentum, EDM Teams, EDM Quality, PVCS Tracker, PVCS Version Manager, Rational Rose,

Rational ClearQuest and ClearCase, Quality Center, Informatica Powercenter, Siebel ePharma, Enterprise

Architecture, SAS, Java, Visual Basic, Plumtree, Website Tonight, MS Project, SharePoint, LDRPS

OS/Environments: Windows NT, Windows 2003, PC-DOS, UNIX: Sun Solaris, HP-UX

Hardware: Sun SPARC, HP UNIX servers; Sun and IBM workstations; PCs/Servers, Macintosh PC’s;

HP printers, scanners and other peripherals; AS400, VAX, VMWare

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