Customer Service Sales

ARLENE RIVERA *** West Oak Street, Chicago, Illinois 60610 [pic]

******.******@***.*** Cellular 815-***-****

Summary

Team-focused experience with diverse groups; community minded and

energetic style provides efficient, cost effective utilization of

resources while developing relations and maximizing customer service.

Strengths consist of considerable knowledge of administrative procedures.

Areas of Expertise

Displays professional demeanor, performs complex and diversified

projects, and maintains confidentiality with in fast-paced, stressful

environments. Skilled in utilizing various computer applications for

correspondence, research, and data entry including Microsoft Word,

Windows, and the Internet

. Developed interpersonal and communication skills, having dealt with a

diversity of professions, clients, and staff members.

. Strong team player; adaptable to new concepts and responsibilities,

enthusiastic attitude that motivates and increased productivity in

others.

. Bilingual, typing (60 wpm), ten key

Experience

Northwestern Insurance Oct 2012 to Present

Processor

. Modify, update, and process existing policies and claims to reflect

any change in beneficiary, amount of coverage, or type of insurance.

. Process and record new insurance policies and claims.

. Review and verify data, such as age, name, address, and principal sum

and value of property on insurance applications and policies.

. Organize and work with detailed office or warehouse records,

maintaining files for each policyholder, including

. policies that are to be reinstated or cancelled.

. Examine letters from policyholders or agents, original insurance

applications, and other company documents to determine if changes are

needed and effects of changes.

. Correspond with insured or agent to obtain information or inform them

account status or changes.

Diagnostic Imaging Specialist of Chicago Feb 2010 to Feb 2011

Medical Transcriptions/Receptionist May 1997 to August 2005

. Prepared all office correspondence relating to customer service

inquiries.

. Maintained confidential personnel records.

. Prepared accounts payable/.receivable.

. Performed full administrative responsibilities to the doctor.

. Coordinate administrative support for the completion of

multiple projects.

. Utilized word processor to type patient, referral, business, medical

necessity and

Treatment letters from a Dictaphone through medical doctors

dictations.

Lead Administrative Assistant

. Prepared and downloaded electronic medical billing information to be

processed for payment by recipient.

. Prepared all office correspondence relating to customer service

inquiries.

. Maintained confidential personnel records.

. Performed full administrative responsibilities to the doctor.

. Coordinate administrative support for the completion of

multiple projects

Community Imaging Bellwood, IL

Patient Coordinator March 2008 to February 2010

. Perform general receptionist responsibilities

. Scheduling and screening patients

. Insurance verifications

. Data entry

. Medical records requests and patient intake.

Palm Tree Computer Systems Orlando, FL

Owner/Operator November 2005 to December 2007

. Ensures all operations are in full compliance with local safety codes

or other local agency codes.

. Maintains and records books, monitor sales, costs, and profits.

. Monitor quality control in all aspects of operation

. Practices excellent customer service and ensures employees are doing

the same

. Develop marketing strategies to build the business

. Hires employees, orients and trains new employees

. Performs certain administrative duties, including payroll, taxes,

sales tax reporting.

. Evaluates and disciplines employees.

. Implement strategies for ensuring loss prevention.

. Create schedule on a weekly basis that is responsive to the

sales/service levels

. Implements and monitors a workplace safety program

. Performs any other job functions as necessary to ensure continued

smooth operations of the business.

.

Education

Northwestern Business College, Chicago, IL

Columbus State University, Columbus, OH

Technical School of Medicine, Naperville, IL

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