Customer Service Quality Control

[pic] YESHI RISKE

**** ***** ****** **

Unit # S-207

Denver Co 80237

Telephone: 720-***-****

Mobile: 720-***-****

Email: ***************@*****.***

Previous Work January 2007 - present - City of Hope Organization, Dubai

Experience: UAE. Caseworker specializing in human trafficking cases.

August 2006 - January 2007 - World Food Programme of the

United Nations Dubai, U.A.E., Logistic Department, Full

time Volunteer

Duties included:

Drafting correspondence with MOFA and MOC for all logistic

related issues.

Raising PRs/POs/GRN in WINGS for all services requested by

the Logistic unit. Preparing payment request and providing

supporting documents to the Finance unit.

Follow up with forwarders and customers up to shipment

destination. Update approved forwarder's details.

Follow up on the receipt of invoices from forwarder. Track

and maintain tracking by updating the Logistic Pipeline,

Outgoing shipments and Invoices/ Invoice payments.

Filling of RFQ, Incoming /Outgoing shipments and other

documentations. Obtaining the required signatories on

Logistics documents (LTC, exemption documents, petty cash &

etc.)

Responsible for Logistics unit administrative issues

(requests for stationeries, warehouse requirements such as

orders for packing materials, maintenance of fork lift and

request for additional daily laborers) Printing of stock

list at the end of each month. Reporting number and shipping

cost of Outgoing shipments at the end of each month.

Assist in the preparing the unit work plan by reporting the

status of incoming shipments (for re-stocking or transit) on

weekly basis.

Preparing requests for freight quotation and ensure delivery

in due time to respective destinations (during the absence

of the Logistic Specialist).

August 2002- August 2006 - Yeshi's Enterprises Inc/ DBA

David's Bagel. Denver, U.S.A., Owner operator for the City

and County Of Denver

Established the organizational and operational foundation

necessary to build and operate two retail businesses a bagel

restaurant and a neighborhood grocery store.

Successfully worked with The City and County of Denver to

ensure compliance with all applicable codes.

Negotiated all vendor and service contracts, leases and

permits.

Established the financial recording system (P&L) and

Accounting processes managing more than $300,000 (gross)

annually.

Received a 100%Compliance rating from the IRS. Recruited,

selected and trained all employees ensuring full Compliance

with state and federal employment law.

Negotiated and coordinated employee Compensation packages to

include health care, retirement and leave benefits

June 2001- August 2002 -Seven Eleven - Southland

Corporation, Denver, U.S.A

Supervisor and reported to the Seven Eleven Area Manager for

the management of 12 different store locations.

Responsibilities included-

Daily cash handling, processed payrolls and prepared reports

and journals.

Provided excellent customer service while assisting with

transactions.

Managed and coached 12 people on a daily basis.

Gathered business requirements and developed process flows

for a reengineering effort of a state government revenue

agency.

Led the subsequent execution and monitoring 800 hour work

plan including modifications and design enhancements for the

systems integration.

Supervised a production operations team of 12 persons for an

imaging and data capture solution with a three month backlog

of over 72,000 tax returns that was eliminated in six weeks

while continuing to meet daily operation goals.

Designed and implemented a quality control process which

enabled processing of $1 million in incremental revenue.

March 1999 - January 2001 - City and County of Denver -

Financial Management & Early Childhood Develop Project.

Project worker

Education: Bachelor of International Relations, & Management

Information Systems 2003, Minor in Applied in international

Relations

University of Colorado, Denver USA December 2003

Colorado Academic Scholarship, KAPA Academic Scholarship (2

yrs - merit-based, renewed annually)

President's List, Lead Scholar, and Lead Scholar Scholarship

recipient

Cumulative G.P.A. 3.8/4.0 - for the 1st two Years.

Graduated Cumulative G.P.A. 2.73/4.0

Language Skills: English

Excellent command of written and spoken Arabic

Average reading ability in Arabic

Ameharic and Tegrnia of the Ethiopian language at 100%.

References: Supplied upon request

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