Customer Service Assistant

Tiffany Thompson

***** *. ********* ***. *******, IL 60643 Phone: 773-***-**** Email:

************@*****.***

Summary Obtain a position rooted in providing top quality customer service where my

organizational and marketing skills will increase growth with the company as well as

profitably. CPR certified and Licensed Pharmacy Technician with hands on skills in retail

and acute care pharmacy including checking insurance, entering and filling scripts.

Education Robert Morris University, Chicago, IL

Bachelors of Business Administration Expected Graduation Date:

February 2013

Associate of Applied Science Degree in Pharmacy Technology Graduation

Date: December 2011

Clinical

Experience Pharmacy Technology Acute Care Externship October 2011-

November 2011

South Shore Hospital – Chicago, IL

Prepared piggyback and TPNs

Created patient carts and delivered to individual floors

Filed patient information

Filled Omni cells

Restocked medication and supplies

Pharmacy Technology Retail Externship May 2011- June

2011

Walgreens - Chicago, IL

Filled, refilled/entered prescriptions

Verified patient insurance

Answered phones and provided answers to customer inquiries

Accurately counted and maintained control substance inventory

Experience Office Assistant – Federal Work Study Program June 2011 -

Present

Robert Morris University – Chicago, IL

Alphabetize and organize applications

Pull and file applications as needed and check status of students when requested by

admissions department

Student Intern – Federal Work Study Program January 2011 –

May 2011

Boulevard Arts Center – Chicago, IL

Tutored children ages 6-12 years old

Created/organized free teen speak café for children ages 14-19

Youth Community Organizer April 2010 – December

2010

People for Community Recovery (PITW) – Chicago, IL

Received CEDA (Community and Economic Development Association) certification which

provided a one-time grant for energy assistance

Conducted surveys and attended press conferences on various community related issues

Lead-Base Paint Community Educator that provided information to parental youth about

environmental lead hazards in their homes

Assistant Supervisor April 2007 – April 2010

Ameri-I-Can Enterprises – Chicago, IL

Trained new workers on the proper usage of handling paint-related products

Assisted supervisor in checking the quality work performance of each individual

Sanded and painted auditoriums throughout CPS and refinished over 50 schools

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