Customer Service Manager

Karen L. McDonald

**** **** ***** ********* • Brooksville, FL 34613 • 404-***-**** • K L **********@*****.***

I am a dedicated office professional with a proven record of providing high quality support to

management. I have over 15 years of experience in office management and human resource

management and am seeking a position where I can give excellent service and contribute to the

success of your company. I am highly organized, efficient, and skilled in a variety of office

support tasks. My skills include:

• Excellence in full office • Adept with various medical software programs

administration • Patient scheduling & insurance verification

• Records & database management • Proficient in MS Office Suite

• Employee & associate t raining • Payroll and Accounts Payable

• Create and maintain personnel files

P rofessional Experience

ITT Technical Institute - Douglasville, GA 4/2012-

10/2012

D i rector of F i rst I mp ressions/Receptionist

• Managed switchboard, maintained lobby, greeted visitors, received deliveries, and various

administrative duties

• Created student files and entered all student information into the corporate database

United Rehab/United Home Care U HS-Pruit t - Austell, GA 5/2008-

12/2011

Rehab Office Coordinator/Business Office Manager/Human Resource Asst

• Data entry of patient information,, processed drug screens and background checks

• Processed Accounts Payables, batch billing, and generated reports

• Maintained personnel files and responsible for new hire paperwork

• Conducted new hire reference checks and orientation, processed FM LA and worker’s comp

claims

• Created, revised, and maintained various Human Resource and Payroll forms

• Managed billable minutes to maximize revenues while maintaining excellent patient care

• Responsible for payroll processing and inventory control

• Maintained records in accordance with state and federal regulations

• Directed fundraising for special events and created monthly newsletter

• Assisted in the therapy of residents (occupational and physical)

Choice Care Occupational Medicine and Orthopaedics - Atlanta, GA 12/2006-

5/2008

Rehab Coordinator/Administrative Assistant

• Patient records analysis

• Scheduled appointments, performed insurance verification, prepared and maintained

patient records, and obtained authorization to t reat

• Created and revised official documentation and forms

• Released protected patient information by following all Federal and State regulations

• Ordered and maintained supplies and inventory

• Assisted physical therapists with patients’ t reatment

• Created monthly newsletter and directed fundraising for special events

Inner Harbour Hospital, LTD. - Douglasville, GA

3/1996-12/2006

Clinical Data Coordinator

• In-depth analysis and audit of patient records for compliance with a state and federal

regulations.

• Trained and supervised and audit records technicians

• Conducted monthly orientation for hospital staff

• Prepared reports for referrals and chart audits

• Conducted quality and quantity analysis for active and discharged patient records

• Released protected patient information by following all federal and state regulations

K aren L. McDonald Page 2

• Created and revised official documentation and forms

• Ordered and maintained supplies and inventory

• Ini tiated and led highly successful fundraisers for patients (children)

• H i red as a PRN Medical Records Technician and promoted to Clinical Data Coordinator in

A ugust 2001 due to excellence in service

Heart Alert, Inc. - Douglasville, GA

8/1999-8/2001

F ront Office Coordinator

• Patient records analysis

• Generated weekly and daily sales reports for corporate team members

• Prepared sales and marketing packets

• Ordered and maintained supplies and inventory

• Quali ty analysis for all patient records

• Operated switchboard, postage meter and all standard office equipment

• H i red as General Clerical and promoted to Front Office Coordinator in 1999

Carl’s Drug / Fay’s Drug - Endwell, N Y

6/1980-4/1993

Assistant Store Manager

• Trained and supervised new employees

• Assisted in new store set-ups

• Increased sales and t raffic by creating special promotions and emphasizing excellent

customer service to my staff

• Inventory Control/Loss Prevention, P&L reports, prepared daily cash reports/deposits and

performed all clerical duties

• Pharmacy Tech work: drug counts, drug inventory weekly and customer service

• H i red as a full-time customer service associate and promoted to Assistant Store Manager

i n 1984

P rofessional Skills

• Strong supervisory, t raining, and management skills

• Proficient in Microsoft Word, Power Point, Excel, Publisher, and Outlook

• Extensive experience with various medical software programs, including: CMHC, Cit rix-

LTC, Medical Manager, PBOMD, MediSoft, Clinic Controller, Casamba and Horizon

• Quality and quantity analysis skills with regards to clinical data

• Comprehensive knowledge of H IPAA and federal and state privacy policies and regulations

• Ample experience with administrative duties, including: multi-line switchboard, postage

meter, mailroom duties, filing, customer service, inventory control, cash deposits, and P&L

reports

• Excellent oral and wri t ten communication skills

• CPR certified

Achievements

• Employee of the Month: 2009 at United Rehab

• Employee of the Month: 2008 at Choice Care

• Team Player of the Year: 2007 at Choice Care

• Employee of the Year: 2001 at Inner Harbour Hospital

• Employee of the Year: 2000 at Heart Alert

• Employee of the Month: 1997 at Inner Harbour Hospital

Volunteerism

• Habitat For Humanity NW Georgia

• Douglas County Humane Society

• Animal Savers Rescue

Contact this candidate