Customer Service Electrical

Summary:

More than two and half years experience at a market research firm.

Familiar with on-line surveys using SPSS, data processing and on-line

reporting.

Highly Proficient in SQL Programming.

Gained significant experience in electrical testing, analysis and project

coordination.

Familiarity with testing of protective relays and Substation equipments.

Good knowledge of Electrical generation, Transmission System and

Distribution system components.

Highly Proficient in Microsoft office suite, skilled in C, C++ Programming.

Experience working on SAP Script, Smart forms, ALE, batch input programs,

sequential files and transactions calls within ABAP reports.

2 years of customer service experience to manage customer concerns & handle

queries through multiple channels.

Highly motivated, goal-oriented professional; a decision-maker skilled in

implementing new ideas and dedicated to understanding and meeting client

needs.

Education:

Bachelor of Electrical & Electronics Engineering

Bharathidasan University, India

June1999-May 2003

Work Experience:

DSC Services, Inc.-Los Angeles, CA, USA - Programmer Sep 2008- Aug

2011

Offered fast and accurate solutions to market research processing and

reporting projects using SPSS.

Specialized in custom reports which are fully automated to produce

turnaround time in the industry which included Data Processing, Data

Management, Data Access and Advanced Reporting.

Worked on on-line surveys, data processing and on-line reporting needs.

Worked on SQL server and Visual Basic

Used Eclipse Info-Direct Reporting system to provide the fastest turnaround

in the industry.

Provided quick and reliable reporting information of reports using SPSS.

Cleaned, formatted & normalized raw data and processed hundreds of

thousands of records for studies which included Rental Car, Hotel and

generated captivating reports.

Increased reporting capacity by handling excess work flow, quick turn-

around on rush jobs, process the reports that are too large to generate

internally.

Generated reports for studies including Rental Car, Airline, Medical and

Hotel and proprietary studies including Hotel, Sports, Travel, Automotive.

Increased efficiency and eliminated the chances of error throughout the

reporting process and accurate reports were generated.

Texsas Technologies, Madras, India - Programmer

June 2005 - June 2006

ABAP/4:

Worked on ABAP/4 syntax and the statements for controlling program flow.

Experienced with selection screen events, coded internal & external

subroutines & function modules, passing parameters.

Developed an interactive report for Materials Management where basic list

will contain the material number and material description for the range of

material number chosen by user.

Prepared reports that use graphical symbols & icons, attached headings &

footings to lists.

Designed a report for purchase order using SAP script.

Designed layout sets using SAP script for various pre-printed stationary

and plain formats like sales order confirmation, delivery document, invoice

document.

Allsec Technologies Ltd., Chennai, India

June 2003- June 2005

Customer Support Engineer

Avaya Project:

Proficiently worked to up-sell and cross-sell to an existing customer base

or to complete the sales process on-line.

Efficiently interacted with potential customers to introduce and eventually

sell a wireless service for a telecom provider.

Performed market research surveys on customer needs and requirement and

thereby increased annual unit sales.

Proficiently evaluated problems in the products used by customers and

provided excellent customer support to fix the problem.

Organized weekly meetings with manufacturing and logistics to discuss key

accounts and strategies for timely equipment delivery.

Generated repeat business through successful client follow-up.

Infinity resources Inc. project:

Efficiently managed customer concerns in the digital equipment division and

handle queries through multiple channels including voice support, e-mail

support, mail order support on a 24/7 basis.

Dexterously worked on AS/400 to do the step by step process involved in

entering an order to ship the product required, to check a customer's order

status, verify their account status.

Proficiently worked with new customers in the development of new accounts

and the implementation of new systems.

Provided a leadership role in a team environment. Demonstrated ability to

meet deadlines and set priorities.

Ensured customers were provided with highest standards of customer

satisfaction and quality service at all times.

ALSTOM, Chennai, India - Research assistant

Dec 2002- May 2003

Tested Check synchronizing relays to control the magnitudes of currents,

voltages, frequencies, and phase angle, thereby test setup time was

minimized.

Improved accuracy and speed of automated testing process using PULSAR

equipment which has a built-in RS-232 interface.

Designed and wrote programs for protective relay tests using PULSEMASTER

software to reduce the percentage of errors.

Debugged, maintained existing code and increased productivity by

eliminating routine steps.

Performed testing by simulating various fault conditions and the

performance of the protective device under test was monitored.

Power Grid Corp.Of India Ltd., Trichy, India - Research Assistant May

2001 - Nov 2001

Worked in substation which involved study of substation equipments and

protection.

Supply of required electrical power to all the consumers continuously at

all times was maintained.

Maximum possible coverage of the supply network over the given geographical

area.

Maximum security of supply was maintained and shortest possible fault

duration was recorded.

Optimum efficiency of plants and the network was achieved.

Supply of electrical power within targeted frequency limits was also

achieved and consumers were supplied with low cost electrical energy.

Carried out Preventive/Periodic Maintenance Checks (PMC) and routine

maintenance of electrical equipment.

Achievements: No shutdown of the units due to Electrical Failure.

IT Skills:

Operating System: MS-DOS, Windows 95/98

Packages: MS-WORD, MS-EXCEL & MS-POWERPOINT

Programming Languages: C, C++, ABAP Workbench, Dbase, and FoxPro, MS SQL

server, Visual Basic

Software Knowledge: AVAYA and AS/400

Technical Skills & Applications: ERP: SAP R/3, Ver. 4.6C

Contact this candidate