Customer Service Manager,Education
Resume:
Elvin J. Ayala
Orlando FL, 32829
**********@*****.***
Summary
• Sixteen years experience in management and supervision.
• Eight years U.S. ARMY Military Police appointed second lieutenant Unite State Army.
• Five years teaching experience at college level, excellent relations with students, faculty and administration.
Courses Taught:
PHED 107 Games and Sports for Children in Elementary School
EDUC 302 Principles of Health, Hygiene, Nutrition and Safety
HPER 343 Personal and Community Health
HPER 4170 LAB Physiology of Exercises
HPER 4180 LAB Anatomy
• Four years Experience as Player, Coach and Baseball Trainer for the minor leagues.
• Skilled at learning new concepts quickly, working well under pressure, and communicating ideas in both English and Spanish clearly and effectively.
• Extensive computer training, Web for faculty, Microsoft Power Point, Microsoft Words, Microsoft Excel, Publisher electronic black boards, over head projectors and business software like POS, Rec Ware and Oracle.
• Certificate America Red Cross CPR, First Aid, AED and Sports Safety Instructor. Florida Chapter.
Education
Masters Degree in Exercise Science 2001
Interamericana University San Germán Puerto Rico
Major: Scientific Analysis of Human Body GPA 3.50
Thesis Topic: Exercises and Sports in the Third Age.
B.A. Degree in Physical Education 1989
Interamericana University San Germán Puerto Rico
Major: Physical Education, Recreation and Coaching
Minor: Athletic Training and Health. GPA. 3.00
Associate Degree in Management Military Police 1989
Interamericana University San Germán Puerto Rico
Major: Military Management GPA 3.00
Appointed second lieutenant United State Army.
Career History
Recreation Specialist, After School Program Director Orange County Parks and Recreation 2006 -Present
• Develops, leads youth recreation programs and camps.
• Collect fees and maintains records of moneys received, Conducts inventory and orders supplies.
• Collect receipts, and reports revenue, COR preparation.
• Schedules field trips to include obtaining transportation and supervising trips.
• Interview, hire personnel, supervises additional part time, seasonal and specialty staff.
• Trains, supervises and evaluates interns, casual laborers, recreation leaders and volunteers.
• Maintains documentation regarding disciplinary actions.
• Manage and administer site operations in absence of supervisor.
• Maintains positive open communication between staff, parents and youth regarding their responsibilities.
• Plans and/or assists in special events programming, Supervises and/or conducts registration of classes.
• May represent the Parks and Recreation Division at designated meetings.
• Opens, closes and secures site.
• Writes and maintains monthly reports, performs other related work as required.
Part-time Professor, Ana G Mendez University System Orlando Campus 2003-2008
• Assist and Instruct undergraduate students in class room setting.
• Help revise and construct physical education, and health modules for the education department.
• Create material for lectures and semester and final exams.
Assistant Store Manager, Walgreen’s 2003-2006
• Implement promotions and merchandising manual guide lines in a timely manner ensuring standard of presentation.
• Maintain inventory position within corporate guidelines.
• Implement work schedule, which provide optimal coverage using the establish budget.
• Supervise different departments and employees.
Store Manager, General Nutrition Center 2001-2003
• Personnel actions including hiring, termination and salary reviews of all employees.
• Implement work schedule, which provide optimal coverage using the establish budget.
• POS register operations.
• Receive, check in and shelve orders.
• Maintain customer service.
• Adhere to GNC quality control program with. regard to stock rotation.
Strength Trainer, Criollos del Caguas AAA Pro Baseball / Petateros Semi Pro AA 1998-2001
• Develop periodized training programs encompassing routines that
improve athletic performance while preventing injury.
• Treat minor injuries and sore muscles following games.
• Keep records on the athletes.
Store Manager, Area Manager Everything's Dollar Store 1992-1998
• Implement work schedule, which provide optimal coverage using the establish budget.
• Open New Stores, Supervise Six Stores
• POS register operations.
• Receive, check in and shelve orders. Personnel actions including hiring, termination and salary reviews of all employees.
Memberships & Continue Education Courses
• Member of FRPA.
• Orange County Supervisor and Cross Training Certified.
• Non violent crisis intervention certification.
• Member of the Former Interamerican Physical Education Association.
• Fitness /Baseball Instructor.
• Facilitation Technique to Reinvent Classroom and Assessment Web for Faculty.
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