Customer Service Sales

JENNIFER GIBSON

*** **** **** *** #**

Webster Tx.77598

Cell Phone: 713-***-****

Email: *****************@*****.***

Objective: A full time position with an oriented company that seeks an

ambitious and career conscious person, where acquired skills and education

will be utilized toward continued growth and advancement.

Summary of Qualifications:

Recognized for high ethical standards in all work performed.

Reputation as a dependable and accountable employee.

Highly effective in negotiation, problem solving, and analysis.

Computer Skills:

Proficient in MS Word, Excel, Access, Power Point, Lotus, and Internet

Explorer

Operating Systems: Microsoft Windows 95/98/2000/Windows Vista/XP

Work Experience:

Pearson

Temporary Scorer

Houston, TX.

03/19/10-05/10/10

Scored student papers administered by the Department of Education

Scored student responses according to defined guidelines and procedures

Scored over 150 papers per hour

Rechecked scores to make sure students were given the correct scores

Bank of New York

Reconciliation Associate

Houston, TX.

11/19/07-12/04/08

Reconciled cash activity between Cash Flow, TAS, and Compliance

Model(SAM/WSO)

Researched, tracked, and resolved reconciliation discrepancies

Responsible for clearing discrepancies in timely manner

Properly escalated and reported aged items

Differentiated between reconciling items which may include pending loan

trades, pending WSO processing, failing trade, corporate action,

reinvestment income

Reported out-of -proof conditions to affected area and to management on a

daily basis

Researched and resolved out-of-proof conditions

Bank of America

Cash Vault Rep II& Accounting Specialist II & Operation Rep I

Houston, TX.

08/02/04- 11/01/07

Cash Vault Rep II

Processed large commercial deposits within a specific time

Verified bank deposits and prepared change orders

Separated currency and identified counterfeit currency

Posted credits and debits to commercial accounts

Accounting Specialist II

Reconciled bank accounts on daily basis

Posted information and balances on general or subsidiary ledger

Electronically transferred funds to correct accounts

Researched and cleared exceptions on daily basis

Monitored customers accounts for illegal activities

Operation Representative II

Calculated and determined interest owed to customers

Refunded or deducted NSF fees and over draft fees

Posted information and balances on general or subsidiary ledger

Reconciled bank accounts on daily basis

Updated customers accounts on online banking

Loves Casino

Cage Cashier& Floor Person

Port Allen, LA.

11/04/02-7/5/04

Issued and exchanged currency

Calculated tickets received from customers using ten key by touch

Provided customer service and assisted customers with their requests

Inputted and retrieved customers information on casino loyalty program

software

Balanced daily transactions and cash drawer

Trained new workers and verified coworkers currency and paper work for

accuracy

Bank One

Part-Time Teller

Baton Rouge, LA.

01/15/03-2/10/04

Processed customers transactions

Received and disbursed money to customers and recorded the transaction

Cashed checks, handled deposits, and withdrawals

Provided customer service in response to customer needs and requests

Referred potential sales opportunities

Education:

Southern University

Baton Rouge, LA.

BS, Finance, 2004

Port Allen High

Port Allen, LA.

H.S. Diploma 1996

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