Customer Service Manager
Resume:
Krystal M. London
*** ***** *** ******, *********, KY 42303
270-***-****; *******.******@******.***
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February 1, 2013
Chase Park Plaza
Salon and Spa
***-*** * ************ *********
Saint Louis, MO 63108
RE: Salon and Spa Front Desk Receptionist
Dear Hiring Manager:
Please consider this letter as my application for the position of Salon and Spa Front Desk
Receptionist, a position that seeks a professional and detail-oriented individual who treats sensitive and
confidential materials with discretion and delivers quality customer service as advertised on
postjobfree.com.
I believe my administrative experience, attention to detail, positive attitude, respect for confidentiality,
and talent for being creative and resourceful all make me perfect for this position and that my passion
for diversity in individuals and for reaching out to my global and local communities make me the right
fit for your company.
I welcome an interview with you at your earliest convenience. I look forward to hearing from you.
Sincerely,
Krystal M. London
K rystal M. London
515 Saint Ann Street, Owensboro, KY 42303
270-***-****; *******.******@******.***
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Salon and Spa F ront Desk Receptionist
Professional Skills and Affiliations:
• Attention to detail with four years administrative experience.
• Productive time manager and responsible leader.
• Organized project manager.
• Effective communicator with public speaking/interpersonal relationship training.
• Skilled technical and creative writer.
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
• Board Member for Owensboro Optimist Club, a subsidiary of Optimist International.
Brescia University, Owensboro, KY
Administrative Assistant to the Vice-President for Institutional Advancement
o Assist Vice-President for Institutional Advancement.
o Assist Directors of Alumni Relations, Marketing/Public Relations, Annual Giving.
o Process all confidential incoming restricted/unrestricted donations; organize records.
o Manage master calendar for office.
o Enter data into complex database system.
o Edit and proofread all marketing materials.
o Construct thank-you letters for bequests and major donors.
o Manage student work-study employees.
o Set up Board of Trustees meetings record minutes.
o Write and edit articles for quarterly University magazine.
o Oversee event planning for University presidential Christmas reception and concert.
o Assist with planning for advancement office events.
o Submit work orders and order supplies for office.
o Assist with video production to advertise events.
o Assist Advancement Office and other departments with fax machine and copier.
Brescia University, Owensboro, KY
Assistant to the Director of Student Activities/Assistant Dean of Students
o Managed student work-study employees.
o Managed student activities and athletics calendar events on web site.
o Created displays to advertise Student Activities events.
o Compiled and organized student surveys and registration documents into spreadsheets.
o Administered and organized student parking passes.
o Oversaw flyer posting and game room procedures.
o Provided clerical support for additional departments at the University.
K rystal M. London
Resume – page 2
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The Messenger Inquirer, Owensboro, KY.
Inside Sales Representative
o Generated leads, initiated cold calls to prospective customers, followed up and closed
transactions.
o Maintained regular customers.
o Created layouts for advertisement copies.
o Worked toward monthly sales goals using lead-generating plan.
Joe Pasta, Charleston, SC
Assistant Manager (in training for manager position)/Server
o Supervised all service staff including bar with an emphasis on customer service.
o Assisted in hiring, training, motivating, scheduling and terminating staff.
o Oversaw inventory control.
o Trained wait staff in effective customer service using “5-star service” as a model.
o Reinstated and restructured weekly staff meetings to serve as on-going sales and service training.
o Organized wine and product tasting for wait staff.
o Advanced from server to assistant serving manager in training for serving manager based on
exemplary job performance.
Education: BFA in Theatre, University of Kentucky
Continuing Education: Brescia University
Contact this candidate