Customer Service High School
Resume:
Julius T. Sims
Arlington, TX 76002 *******************@*****.*** 214-***-****
PROFESSIONAL SUMMARY
Results oriented professional with diverse work background including
experience and training in the financial industry and collateral recovery,
in addition to Education and youth-related functions. Known for a strong
work ethic and the ability to follow through on all assigned tasks. Born a
self-starter and team player that definitely appreciates the value of
teamwork. Possess excellent interpersonal, oral, and written communication
skills as well as problem solving and conflict resolution skills.
FINANCIAL & COLLATERAL RECOVERY EXPERIENCE
Southwest Collateral Recovery, Dallas, Texas September 2010 -
Present
Collateral Recovery Specialist
. Regularly interacted with individuals of varying backgrounds to
effectively complete required work assignments.
. Extensive use of conflict resolution and negotiation skills to secure
required collateral.
. Successful phone and in-person communication with individual debtors
to resolve accounts.
. Assisted clients by picking up and securing collateral and safely
stored collateral for clients.
Faith Financial Group, Fort Worth, Texas
2007- August 2010
Collateral Recovery Specialist
. Regularly interacted with individuals of varying backgrounds to
effectively complete required work assignments.
. Extensive use of conflict resolution and negotiation skills to secure
required collateral.
. Successful phone and in-person communication with individual debtors
to resolve accounts.
. Assisted clients by picking up and securing collateral and safely
stored collateral for clients.
Nissan Motor Acceptance Corporation, Irving, Texas
2004-2007
Customer Account Representative
. Made outbound calls, contacting customers 9 - 44 days past due.
. Consistently met department quality standards in excess of 90% quality
per month's standards.
. Trained new hires to use foreign software and exceed quotas.
. Successfully negotiated payment plans on delinquent accounts by
offering fee options.
. Managed numerous accounts and utilized exceptional communication and
problem-solving skills when interacting with clients.
. Displayed excellent written and oral communication skills.
Citigroup, Irving, Texas 2000-2005
Account Resolution Specialist
. Assisted customers with questions and collection issues on accounts.
. Successfully negotiated payment plans on delinquent accounts by
offering various options.
. Managed numerous accounts and utilized exceptional communication and
problem-solving skills when interacting with clients.
. Displayed excellent written and oral communication skills.
OTHER EXPERIENCE
Minneapolis Public Schools, Minneapolis, MN February & March 2011
Education Assistant
Provided significant support to high school students in academic setting.
Duties included mentoring students, assisting with school work, tracking
academic progress and ensuring emotional stability of students.
AAU Basketball, Arlington, TX 2007
Counselor and Coach
Frequent interaction with youth and parents; Utilized effective conflict
resolution and time management skills; regularly counseled youth in order
to instill self-confidence and encourage academic achievement; responsible
for basketball skill development and refereeing games.
YMCA - South Arlington Branch, Arlington, TX 2006
Counselor and Coach
Frequent interaction with youth and parents; Utilized effective conflict
resolution and time management skills; regularly counseled youth in order
to instill self-confidence and encourage academic achievement; responsible
for basketball skill development and
refereeing games.
Delta Airlines, Dallas-Fort Worth, Texas 2001-2003
Customer Service Agent
. Loaded and unloaded customer baggage
. Safely assisted planes onto tax runway by displaying exceptional
directional skills.
Atlantic Southeastern Airlines, Dallas-Fort Worth, Texas 2000-2001
Ramp Agent
. Responsible for parking aircrafts on time to assigned locations on
ramp.
. Pushed back aircrafts onto taxiway and loaded/unloaded customer
baggage.
Kansas State University, Manhattan, Kansas
1998
Counselor and Coach - Coach Tom Asbury Basketball Camp
Responsible for skill development, leadership training, refereeing games,
and counseling
youth; Developed strong time management skills as varsity athlete and
full-time student;
organized and operated daily functions associated with youth summer
basketball camps.
EDUCATION
Dallas Independent School District (DISD) Alternative Certification
Program,
Dallas, TX Spring 2007
Program focused on preparing degree-holding individuals for teaching
careers. Completion of program required classroom learning and practical
learning which included preparing lessons plans, managing classrooms and
maintaining effective interpersonal communication skills.
Kansas State University, Manhattan, Kansas
Bachelor of Arts, Social Science /Minor: Journalism
Spring 1999
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