Customer Service Management

Zule Huma

**** ***** ****, **** *****, NC *****

Cell: 336-***-****, Email: abn7b1@r.postjobfree.com

OBJECTIVE

To obtain a position in the health care industry, where I can make a positive impact and lead to

the growth of the industry as well as my personal career growth.

EDUCATION

Campbell University, Buies Creek NC, 27506 Fall 2006 – August 2010.

College of Pharmacy & Health Sciences

Bachelor of Science in Clinical Research

RELEVANT COURSEWORK

• Scientific Literature

• New Product Development

• Managing/Monitoring Clinical Trials

• Regulatory Affairs

• Data Management

• Product & Process Validation

• Organic Chemistry I & II

• General Chemistry I & II

• General Biochemistry

EXPERIENCE

Duke University Medical Center

Duke Asthma, Allergy, and Airways Center January 2012 – Present

Durham, NC 27704

Clinical Trials Assistant I

• Assist in maintaining communications with sites to provide information, track

documentation and overall progress of clinical trial and adherence to

established guidelines; ensure study materials and drug kits are shipped and

resupplied to site; respond to routine questions related to study protocol and

refer more complex questions to others.

• Enter laboratory, demographic, and patient data into eCRF and submit to data

management.

• Collate documents for patient folder for file management and payment

processing.

• Provide demographic information to clinical department in order to obtain

history number for use in laboratory testing.

• Receive and disseminate study-related regulatory documents and

correspondence from assigned sites; assist in screening documents for

completeness and compliance with protocol and appropriate regulations; assist

in investigating incomplete, inaccurate or missing documents to ensure

accuracy and completeness of data.

• Communicate regulatory with regional data monitors as needed to provide

information before and after visits to participating sites; review the monitor's

post visit reports and follow- up on problems.

• Stay abreast of information and any changes to study protocol.

• Contact patients for study visits once enrolled to schedule future visits through

end of trial; follow-up with patient status after procedures to ensure

compliance with study drug/protocol.

• Assist study coordinators and investigators in recruitment of new patients to

clinical trials.

• Keep logs of all Informed Consents and screen failures.

• Attend weekly meetings with global site network and site team members.

• Aliquot serum for diagnostic testing using sterile pipetting adhering to GLP.

• Reconstitute, and label medication in sterile vials.

• Randomized drugs for Phase III studies.

• Maintain inventory of study pulmonary drugs.

• Perform audits and make corrections to queries.

Kerr Drug

Archdale, NC January 2012 – November 2012

Customer Service

• Answering phone calls.

• Helping with the cash register, and assisting with customer service.

Student Intern

Campbell University College of Pharmacy & Health Sciences January 2010- May 2010

Clinical Research Center

Morrisville, N.C.

• Performed protocol execution, including sample collection and processing,

patient/volunteer assessment, and data collection.

• Practical knowledge of clinical trial methodology.

• Develop literature search, scientific writing skills, and basic analytical skilled

to perform research.

• Gained exposure in organization, collection, review, and tracking of data.

• Gained in depth knowledge of FDA operations, and knowledge of ICH.

• Worked on GSK clinical trial diabetes registry.

• Employ time management skills, and organizational skills.

• Develop insight, clarity, and articulation with written and oral communication

to other professionals.

• Gained understanding of the regulations and guidelines defining good

manufacturing practices (GMP).

Rite Aid Pharmacy 09/2002 - 08/2005

Archdale, NC 27263

Customer Service and Drug Associate

• Helping with cash register.

• Answering phone calls in pharmacy, and assisting with customer service.

• Assists the pharmacist in preparing prescription medication for dispensing.

VOLUNTEER

High Point Regional Hospital 06/2006

High Point, NC 27265.

I worked in the Pharmacy Department and assisted in making of IV bags for patients. I was able

to observe the pharmacist maintain the records of the patients and counseling them on the dosage

of the drugs.

SKILLS

I possess strong computer skills and have been widely exposed to Microsoft Word, PowerPoint,

and Excel. I also possess good verbal and written communication skills.

Language: Fluent in English and Urdu.

EXTRA CURRICULAR ACTIVITIES:

Campbell University Clinical Research Club, Member

Campbell University Pre-Pharmacy Club, Member

International Society for Pharmaceutical Engineering Club (ISPE), Member

Student National Pharmaceutical Association Club, Member

American Association of Pharmaceutical Scientists (AAPS) Club, Member

South Asian Awareness Through Humanities (SAATH) Club, Member

HONORS:

Dean’s List Spring 2010, Spring I, and Spring II Sessions.

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