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Technical Support Operator

Location:
Kuwait
Posted:
February 03, 2013

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Resume:

R obert A. Jackson

**** ********* **** ******* *****: 731-***-****

P a ris, T N 38242 E-mail: r abn79v@r.postjobfree.com

A Technical Professional with skills designed for employee t raining, operations, and

cost initiatives. A solid ability to maintain quality and provide operation

resolutions in services organizations. A heavy equipment operator/mechanic, with

over 20 years of experience.

C ORE COMPETENC IES

• T raining & Development

• Operational Organization

• Results focus

• Customer services

Summary of Qualifications

• Ability to perform, managed, and pr ioritizes multiple related tasks in

a h ighly-dynamic and time sensitive environment

• T roubleshooting confliction integration systems, while work ing

c losely with live customers for problems solving

• Abilities to lead projects, inspire & mentor diverse teams towards a

common goals

EXPER I ENCE

July 2009-P resent Force P rotection Kuwait,

A fghanistan, & I r aq

F ield Service Rep (FSR)

• Provided technical support and service to all contracting companies in theatre

for MRAP’s.

• Removed power-packs and prepared for replacements

• Prepared vehicles changing out solid axles to an ISS & CTIS system.

• Assisted in t raining other employees of proper procedures in installing

I ndependent Suspension, and Computer Tire In flation System into the

M RAP Trucks.

Feb 2005 – June 2009 Federal Ma ter ials Company

P a ris, T N

Heavy Equipment D r iver/Operator

• Maintenance of machinery & vehicles, responsible for t raining of new crew

members and all safety guidelines were followed.

• Meet with customers & discussed overall needs of repairs, and set up of

materials to job.

Janua ry 2000 – Janua ry 2005 Hen ry Fa rmers Co-op

P a ris, T N

Mechanic

• Responsible for maintaining all vehicles and heavy equipment to

m eet or exceed DO T requi rements.

• T rouble-shoot and performed systems functional analysis r unning a

d ynastic test on all engine variants.

O T H ER WORK EXPER I ENCE

F rom 1996 – 2000 T TB Dealers:

M idway KY

D iesel Ma intenance

F rom 1985 – 1986 Th ree Rivers T r ucking

P a ris, T N

T r uck D r iver

E D UCAT IO N

M RAP-U S tudent 5 week course, 40hrs per class.

2009

NAV ISTAR Heavy equipment maintenance

1996 -2000

H E NRY COUN TY H I G H SCHOOL Received Diploma

1982-1986

C LASS-B CDL Obtained in 1985

T I R E SERV ICE TEC. Co-op Training.

A DD IONAL EQU I P M E N T WORKED ON

Forklifts

E xcavators

Toyota 5K, 10K, 20K John Deere

Skytrac 10K, 20K Hannix 11500

Case 921C Caterpillar

312BL/315CL/J1930

Bobcat S-300 Samsung MX 225

R E FERENCES

Upon Request.



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