Management Project
Resume:
SCOTT HEAD
***.****@*****.***
QUALIFICATIONS
• Active Department of Defense Secret Clearance
• CompTIA Security + Certification
• Microsoft Certified Professional (MCP) in Windows XP Professional
• ITIL v3 Certified
• Black Belt Six Sigma
• Proficiency in Vista/Windows 7, Windows 2003/2008/R2 Server, Exchange
2003/2007/2010, SCCM, SMS 2003, and Active Directory
• 9 Years Helpdesk and Client Team or Data Desk supervisory skills
• Budgeting, project planning, Team evals, employee feedback, leading for results
• Data Center Management
• Disaster Recovery Planning and Business Continuity Planning
• Project Management, Change Management, Scope development, budget development,
WBS and various other project management methodologies design and implementation.
Specialization in Project management from college degree.
• PC installation, configuration, and troubleshooting in Enterprise Network environment
• Construction and configuration of desktop and server systems
• Project Management with multi-site impact, including sites with over 2000 users
• Hardware and System Architecture for Enterprise data systems and configurations
• Hardware and software upgrades and refreshes
• Software Packaging, System Baseline and End user and technical documentation
• Software, virtualization and power management administration site wide
• Purchasing agent for IT and all Electronics for Company Site
• SMS, SCCM Administrator and Mcafee Security Administration
• Daily Grooming of Active Directory and SMS and asset management for over 3000
objects
• Proficient use of the Remedy and CA ticketing system, Network Monitoring Tools
WORK EXPERIENCE
Rockwell Collins, Duluth Ga
April 2012 – Present
FSR System Admin/ Helpdesk
Deployment to Afghanistan for System & Helpdesk Engineering Support
Management of Helpdesk for Group,Division and AO with multi-site support
Active Directory Enterprise wide Administration of 2000+ users and 5000+ systems
Daily Management of Active Directory, account creation, security group and various
object creation, organizational unit control, management and daily, monthly clean up of
unused accounts, domain modifications, ou movies, unit moves
Microsoft Exchange 2007 administration and support, enterprise level on all enclaves
(classified and unclassified, exchange account maintenance, troubleshooting email
routing.
Cyber Network Defense Remediation’s and other Information Assurance Security
mitigations
DHCP Administration, active reservations, using DHCP for port security.
Capset and COC Support, hardware, software, system and networking support.
Traning on various portions of COC and Capset.
Project Management, Windows 7 Migration, planning and implementation of project
after project planning. Schedule, WBS and other Project Management activities
Nipr/Sipr/Centrixs network support
Coalition network support
Application and Hardware Support, Laptops, Desktops, Servers and Printers
SAIC, Inc. Fort Bragg, NC
August 2011-April 2012
IT Test Lab Manager/ Data Center Manager
• Server Administration 2003/2008/2008R2 Exchange 2007/2010, ESX, SQL, Dell & HP
Hardware
• Project Management for New Data Center integration, Data Center move, Disaster
Recovery and new equipment set up project planning.
• Data Center Management, Facilities Management for Data Center, Software, Hardware
Testing
• Test Management, Change Management, Procedure, Policy, Development and
Management
• Lab Development, Administration, Hardware/Software Management
• Exchange 2010 and Office 2010 Administrations and Support Tier 2 & 3
• SharePoint 2007/2010 Support and Administration
• Server/Desktop Imaging, Server Maintenance and Hardware build out
• Fiber and Patch Panel installation
• Data Center Wiring and cabling
• Data Center Disaster and Recovery Process Planning & Development
INFORMATION SYSTEMS SOLUTIONS, INC Rockville, Maryland March
2010 – July 2011
FSR System Admin/ Helpdesk
Deployment to Afghanistan for System & Helpdesk Engineering Support
Management of Helpdesk for Group,Division and AO with multi-site support
Active Directory Enterprise wide Administration of 2000+ users and 5000+ systems
Daily Management of Active Directory, account creation, security group and various
object creation, organizational unit control, management and daily, monthly clean up of
unused accounts, domain modifications, ou movies, unit moves
Microsoft Exchange 2007 administration and support, enterprise level on all enclaves
(classified and unclassified, exchange account maintenance, troubleshooting email
routing.
Cyber Network Defense Remediation’s and other Information Assurance Security
mitigations
DHCP Administration, active reservations, using DHCP for port security.
Capset and COC Support, hardware, software, system and networking support.
Traning on various portions of COC and Capset.
Project Management, Windows 7 Migration, planning and implementation of project
after project planning. Schedule, WBS and other Project Management activities
Nipr/Sipr/Centrixs network support
Coalition network support
Application and Hardware Support, Laptops, Desktops, Servers and Printers
APEX SYSTEMS, INC Hampton, Virginia September 2009 –
February 2010
Network Engineer 2
Symantec and McAfee antivirus software administration
Configured and updated antivirus software on Air Force network computers via consol
and SMS and SCCM
Provided remote desktop and server support
COX COMMUNICATIONS Chesapeake, Virginia June 2003
– August 2009
Sr. Technical Support Lead/Supervisor
Helpdesk and Client Support Team Supervisory Duties, Team meetings, yearly
employee evaluations for 8 member team. Tech Hiring processes
Resolved internal 3rd tier escalated support issues; lead technical for operational support
Implemented of life cycle management for hardware and provided software licensing
and management
Microsoft Appv administration for virtualized software
Active Directory Enterprise Administration, configuration, group and security
management, multiple domain and Forrest environment support
Asset management and CMDB updates with the Remedy System
Software packaging and System Baselines with Ghost, SMS and SCCM packagers.
Printer and Equitrac platform administrator; Microsoft Office 2007 Groove
Administrator
Project planning and implementation for annual Desktop/Laptop refresh and project
lead on IT projects
Procurement Administrator for the Department and Hampton Roads technical enterprise
Provided logistics and delivery of assets and coordination with outside Vendors on
pricing and configuration
Multi-level computer and hardware upgrades and implementation projects for Hampton
Roads Area with over 23 physical sites
Provided Lead Asset Management Administration and Coordinated disposal of all IT
equipment to stay green
Network printer administration and phase III ITIL customer support
Process improvement development and implementation. Helpdesk and IT Metrics and
Customer Service & Satisfaction metrics, research and development
Change Management process evaluation and Implementation, Member of Change
management team
Supported internal computer issues and customer support for end users
Project lead on various IT projects
Project planning and implementation for Desktop/Laptop refresh for budget cycles
Procurement Administrator for the Department and Hampton Roads technical enterprise
needs
Provided logistics and delivery of assets and coordination with outside vendors
Multi-level computer and hardware upgrades and rollouts for HRD
Lead asset management administration and coordinated disposal of all IT equipment for
the desktops/laptops working with 2nd Solutions
Network Printer Administration using third party tool, for service and support providing
ITIL customer service at the Phase III level
Groove Domain Administrator
Quality Action Team member and subcommittee leader
Lead tech on CBS “Groove’n for the WOW”, winning the 2007 Vision Award
Provided computer support to internal end-users
Maintained printers and supplies and installed software packages via SMS
EDUCATION
Capella University
Bachelor’s Degree - Project Management and Information Technology
Expected graduation date June 2013
Cooper Career Institute
System Network Administrator Program
Contact this candidate