Maintenance Customer Service

PATRICK E. JONES

**** ***** ****** ********, ******** 49868

**********@*****.***

Cell 817-***-****

OBJECTIVE: A position utilizing my assets and experiences as both a manager

and team member. Applying my technical and customer service skills in

promoting and managing the organization's products, services, resources and

personnel for quality, profit and growth.

My experience encompasses many years of Electronics and Information

Technology systems.

SKILLS: Systems Knowledge: Computer and Information Technologies Systems

selection, maintenance installation and utilization. Installation and

maintenance of POS Systems and all peripheral device including Network

diagnosis and cabling. Electronics and Industrial Automated control

systems, SCADA and device installation and repair. AC/DC Drives to include

VFDs, PLC, Servo Systems, troubleshooting, repair and programing and

networking.

Natural Gas Wells Control Systems.

Mechanical, Hydraulic and Pneumatic systems maintenance and PM.

Energy Management Systems HVAC maintenance and integration.

Laser interpretation and troubleshooting.

Cable infrastructure installation and repair for Network and Telecom Cat 3,

5E and 6.

Network Administration and Server integration. Windows Server, Legacy

Systems, Microsoft products.

Dell DCSE certifications.

Adept with Microsoft Office, Server, Active Directory, Windows XP, 7, 8.

Uninterruptible Power Supply, Maintenance, troubleshooting, installation,

battery maintenance, 480D,Y to 120VAC systems.

Component level electronic troubleshooting.

Sales of Systems and contracts to: Wal-Mart, K-Mart, Fire Departments,

Police Departments, Grocery Store Corporate, Consumer end users.

Preventative Maintenance Systems: Organization and implementation for

Equipment life extension.

Vendor Relationships: Selection and monitoring for cost reduction.

Systems security: Advanced network security implementation and procedure

development. Complete project management from inception to completion.

Inventory and accounting procedures: LIFO, FIFO, Profit and Loss statement

line item analysis, along with budget planning and performance. Daily cost

averaging for cost to benefit analysis.

Human Resources: Policy and procedure compliance for OSHA and EEOC

practices. Administered salary, hourly and commission employee payroll

practices. Developed from inception employee benefit and incentive

packages.

Residential and commercial properties maintenance and construction project

management.

Hold professional licensing in Life & Health Insurance.

Commercial Drivers License with all endorsements except Hazardous

Materials.

PATRICK E. JONES Page 2

Work History:

After obtaining my CDL I have held temporary positions as a Driver of Class

A equipment.

My main income has been derived from my Business.

2002 til present. Sole Proprietor Business.

Computer Systems Installation and Repair!

Contracts through providers with CVS Pharmacy Chain on Server and

Peripheral installation.

Family Dollar Retail Systems installation. Break/Fix of peripheral devices

with Platforms including, Fieldsolutions, Fieldnation, Workmarket,

Directsource, Techforce, Essintial.

Independent Consultant for Manufacturing Plants. Analyze operations

efficiency and Preventive maintenance, Industrial Controls, Motor Controls,

Computer and network systems. Including Microsoft and Server Applications.

Laser Printer maintenance, Lexmark, HP, Dell, Xerox to component level.

AC and DC Motor Control Systems repair. PLC troubleshooting.

POS and special operations systems.

Consultant for Water Bottling Plant and Industrial Controls.

Industrial Controls for measurement and Data collection. Fluid and Gas

systems production. Private contracts for Installation, Quality and

Maintenance.

2000 - 2002 Machine Technology and Control

1683 Beardal Avenue, Sanford, Florida

Design, Engineer and build Industrial Controls for manufacturing operations

for efficient production.

Allen Bradley GEFanuc PLC debug and programming. Ac and DC Motor Drive

repair and programming.

1998 - 2000 Department of Corrections State of Florida

Distributed Computer System Analyst:Complete specification, installation,

network administration and maintenance of an Enterprise WAN/LAN. Some of

the operating systems and applications were Win9X, Windows NT, MSOffice,

MSExchange, LAN/WAN, DEC ALPHA VMS, and 3174 IBM Computer systems. This

included all hardware and software and training responsibility for over 400

users.

1996 - 1998 NIELSEN MEDIA RESEARCH

Field Service Engineer: The engineering and installation of homes for TV

ratings computer data collection network equipment. Sold the participants

on becoming part of the Television Ratings survey.

1989 - 1996 Dataserv Computer Maintenance

District Manager of Field Service Engineers and Technical Support Lead for

Computer Systems Contracts for Service Level Agreement adherence. Including

personnel acquisition with EEOC and training for customer satisfaction.

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