MICHAEL COX

**** ***** ***** ********* *, Conway, Arkansas 72034

903-***-****

abn6su@r.postjobfree.com

INSIDE SALES REPRESENTATIVE

QUALIFICATIONS PROFILE

Goal-oriented, results-driven, and dynamic professional, offering solid expertise in sales, marketing, and business development. Skilled at increasing sales and revenue, developing and expanding client base, as well as selling products. Competent in planning and directing reorganization of business processes to improve efficiency and productivity while reducing costs. Adept at dealing with various customers while ensuring their satisfaction. Expert at creating and implementing effective, revenue-generating strategies and plans. Extremely versatile and effective in stressful situations. Proficient with Microsoft Office Suite.

PROFESSIONAL EXPERIENCE

Sales and Marketing

- Displayed expertise in persuading clients in availing gym memberships

- Contributed in conceptualizing and implementing monthly and seasonal marketing campaigns and promotions

- Improved sales and marketing programs, achieving a 30% growth in sales, revenue, and membership base

- Consistently achieved the highest sales for products and add-ons

Customer Service and Satisfaction

- Guided customers around the facility, and ensured quick response to all of their questions

- Rendered exceptional assistance to customers in reaching their fitness and nutrition goals

- Ensured provision of outstanding customer service to each guests

Management and Operations

- Led the hiring and scheduling of employees and trainers

- Provided active participation to the Chamber of Commerce meetings

- Completed all accounting duties, including management of P&L reports, payroll, and daily deposits

- Refurbished accurate and updated reports on members activities; effectively dealt with complaints; recommended the appropriate equipment based on client’s fitness needs; evaluated the progress of members; and assigned members to their trainer

- Implemented work/process improvements that led to significant reduction on costs and expenses

- Oversaw the ordering of all products along with the accurate execution of nightly inventory

- Rendered assistance in launching various stores

Training and Development

- Adeptly functioned as an effective motivator, coaching, training, and encouraging cross-functional employees to achieve organizational goals

- Gained certification as a corporate trainer at the Brinker Restaurants

Bartending Functions

- Expertly made various mixed drinks and performed waiting table functions

- Proficiently recommended wine and dishes pairings

WORK HISTORY

Manager ANYTIME FITNESS, CONWAY, AR: SEP 2011–PRESENT

Bartender - OLIVE GARDEN, DARDEN RESTAURANTS, TEXARKANA, TX: FEB 2009–NOV 2011

On The Border - BRINKER RESTAURANTS, TEXARKANA, TX: MAR 2005–JAN 2009

EDUCATION

Bachelor’s Degree in Business Administration - TEXAS A&M UNIVERSITY–TEXARKANA, TEXARKANA, TX: Aug 2012

Tamut Academic Honor Roll Coursework in Mexican Economy and Culture

Degree/Coursework - TEXARKANA COLLEGE, TEXARKANA, TX: Aug 2009

Degree/Coursework - UNIVERSITY OF CENTRAL ARKANSAS, CONWAY, AR: Dec 2004

CERTIFICATIONS

ABC Certified

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