Customer Service Sales
Resume:
262-***-**** Paddock Lake, Wisconsin 53168
abn6r1@r.postjobfree.com
OBJECTIVE
Seeking a customer service position with a company which will utilize my
skills, abilities, and experience to ensure the success of the company.
WORK EXPERIENCE
Carvettis Bar and Grill
04/2012 - 09/2012
Lake Geneva, Wisconsin
Bartender/ Server
Combined and served a wider variety of beverages by
mixing ingredients such as liquors, soda, water, sugar,
bitters and fruit garnishes.
Collected tabs, chips or cash in the appropriate amounts
and accountable for cash and inventory for the period
worked.
Responsible for the proper operation of the bar receipts
and inventory accountability such as glassware, trays,
garnish, condiments and replenished supplies when
needed.
Managed guest relations and answered any questions
regarding the food menu and drink items to ensure the
highest standards of service and quality.
Establish strong regular customers for the Bar and Grill
through encouraging promotions and private parties.
Employed sales techniques and provided culinary
education to peers and guests.
Reviewed identifications of clientele to make certain
that they met the required age deemed to purchase adult
beverages.
Maintained the overall cleanliness of the establishment
so to consistently provide a friendly and fun atmosphere
for patrons to enjoy.
Outseasons
03/2012 - 09/2012
Twin Lakes, Wisconsin
Customer Service/Sales
Responsible for day to day customer service operations.
Managed daily inventory to maximize all shipping needs
while minimizing carrying costs.
Responsible for all receiving and shipping operations.
Listed and marketed all products available to customers.
Buoys Pub and Grille
11/2010 - 04/2012
Powers Lake, Wisconsin
Bartender/Server/Manager
Communicated with customers to ensure that they are
enjoying their meals and take action to correct any
problems.
Reordered food and alcoholic supplies based on sales
volumes so to limit the overhead and carrying costs.
Check patrons' identification in order to ensure that
they meet minimum age requirements for consumption of
alcoholic beverages.
Explain how various menu items are prepared by
describing ingredients and cooking methods, and
informing customers of daily specials.
Ensured employees were following established policies
and procedures.
Wilmot Mountain
11/2008 - 03/2010
Wilmot, Wisconsin
Server/ Lift Operator
Responsible providing guests with all hostess and
serving functions.
Keep place clean and presentable.
Performed all duties of lift operations.
Involved or assisted in either lift malfunction or guest
difficulty situations.
Being well versed with rules and procedures pertaining
to lift operations.
Skillfully resolving any problems arising from guests
disobeying rules.
Grand Geneva Hotel and Resort
12/2008 - 08/2009
Lake Geneva, Wisconsin
Reservations Specialist
Booking hotel reservations and assisting clientele with
their needs.
Responsible for handling incoming calls to the
reservations department in a professional, efficient and
friendly manner.
Responsible for documenting accurate records of all
paper transactions in addition to handling advance
deposits and keeping accurate records of all advance
deposit.
CERTIFICATIONS, LICENSES, AWARDS
o Obtain of assistant preschool certification.
o Volunteer at Imagine in Kenosha, WI.
o Volunteer at Antioch Recovery Club.
o Active member of La Salette Church.
SKILLS
o Familiar with the principles and processes for providing customer
service, including customer needs assessment, and meeting quality
standards of service.
o Active in problem solving using root cause analysis.
o I have strong communication and interpersonal skills and abilities.
o Experienced in data entry and basic computer skills which includes,
Microsoft Excel, PowerPoint, Word and Access.
o Ability to memorize protocol and guidelines.
o Exceptionally detail and multi-task oriented.
EDUCATION
9/2011 - Gateway Technical College
6/2011 General Studies
1/2009 - Assistant preschool license
6/2009
REFERENCES
Available upon request
Contact this candidate