EDDIE VANN

**** ** ****** **.

Bartlesville, OK

abn6qx@r.postjobfree.com

918-***-****

EXPERIENCE

* ***** ** ******* *******

EDUCATION

ITT Technical Institute

Associate of Computer Network Systems

SUMMARY

I have Great customer service empathizing with customer using soft

skills making sure there issue gets resolved while using detailed notes on

a customer's account. Designed and implemented LAN, MAN, and WAN

network for school project. Resolved phone and data card issues. Setup

users and OU's for Active Directory Server 2008. Sub- netted a LAN network

design. Setup Exchange 2003 using VMware virtualization. Setup Linux 2000

Enterprise for school projects. Setup security permissions for folders on

school project.

SKILLS

> Windows Server 2008

> Linux 2000 (Basic)

> Windows 7 Enterprise

> Windows XP Professional

> Microsoft Exchange Server 2010

> Knowledge of LAN, WAN, MAN

> Knowledge of Virtual Networking

> Rightfax Setup

> Email Setup

> TCP/IP Sub Netting

> SAP Password Unlock

> Cisco Unified MeetingPlace

> Knowledge of Cabling

> Blackberry Admin

> Computer Hardware

> Office Communicator

> Antivirus Detail Oriented

> VMware

> Wireless

> Virtual PC

> Log Me In Rescue

> Router Configuration

> Upgrading Software

> Troubleshooting Printers

> Troubleshooting Hardware

> Server Knowledge

> Customer Service

> Avaya Site Admin

> Great Soft Skills

> Cisco Voicemail Admin

> Computer Programming knowledge

> Great Written Skills

> Project Management

> Microsoft Office 2007 Suite

> Microsoft SharePoint

> VPN ( Cisco AnyConnect)

> Remedy

> Citrix Management

> NTFS Permissions

WORK EXPERIENCE

City of Tulsa Tulsa, OK

IT Service Desk

I resolved multiple computer and application issues. I scheduled

conference room meetings. I reset Active Directory and application

passwords. I dispatched tickets using Altiris ticketing system.

ConocoPhillips Bartlesville, OK

Global IT Service Desk

I resolved various Microsoft Outlook issues. I granted user's access

to Resource Mailboxes. Resolved Cisco MeetingPlace issues in Outlook. Setup

and reset passwords according to company policy. Assign and resolved

tickets using Remedy. I Setup voicemail password for Avaya and Cisco model

phones. I utilized SAP to end locked user sessions. Used remote assistance

to remote in and fix software issues. Imported RSA Soft Token on user's

machines, to access Global Office Environment from a remote location. Used

Active Directory Toolkit to grant customers access to folders,

applications, resource mailboxes and etc. I pushed software to computers

using SMS Collection tool. I setup Blackberry Enterprise Server passwords

to setup company email. Used Snapshot in Windows Explorer, to restore lost

files. Utilized Avaya Site Administration and Cisco Voicemail Admin to

setup IP Desktop phones. Setup Rightfax number in order to send and receive

documents electronically. Used Command Prompt commands to resolve internet

connectivity issues. Troubleshot Microsoft Office Communicator Issues.

Troubleshot Wi-Fi access connectivity with company laptops.

WORK EXPERIENCE

ALORICA Tulsa, OK

Technical Support Rep

I resolved connectivity issues with wireless routers using various methods

such as msconfig on Windows XP, Windows 7, and Mac machines. Informed

customers the best security option to choose based on their environment.

Troubleshot internet and email technical issues with customer's cell phones

and air cards and a timely matter while displaying excellent soft skills.

Assisted customers in creating a manual dial-up connection when software

was not working. Used Device Manager and Services to troubleshoot data-card

drivers. Reset internet protocol on customer's computer to establish a

connection with data card. Used different SMTP and POP protocols to setup

email accounts on various cell phones. Provided web-based remote support

for smart phones using Log Me In Rescue. Setup Blackberry Administration

for work email and applications. Setup Blackberry Desktop Manager for re-

installing RIM operating system on corrupted devices. Used Blackberry

Desktop Manager to backup and restore personal data.

Contact this candidate