Medical Assistant Customer Service

Yolimar Sickles

**** ****** ******

Long Beach, CA 90815

562-***-****

********@*******.***

Medical Assistant

Summary: Highly qualified Administrative Specialist with over 10 years of

experience in office environments and six of those years in medical

offices. Certified as a Medical Assistant. Bilingual English and Spanish.

Well versed in using Word, Excel and PowerPoint. Setup 200 files daily,

and managed over 10,000 files. Outstanding ability to listen to clients

and respond with caring, compassionate service.

Qualifications:

. Certified Medical Assistant

. Certified in Phlebotomy, CPR, HIPAA

. Certified Notary Public

. Certified in Computer Office Programs, such as Word, Excel, PowerPoint

. Bilingual English / Spanish

. Knowledgeable of California and Federal Laws in Broad Range of Topics

--Family Law --Probate --Criminal Law

--Employment Law --Elderly --Bankruptcy

--Legal Research --Tenancy --Legal Ethics

Front Office Experience:

. Greeted incoming visitors and established patients cheerfully with a

warm smile.

. Guided patients through the sometimes difficult process of paperwork

and procedures by listening and kindly answering questions and

concerns.

. Prepared 600 applications monthly to enroll medical providers into

specific insurance plans in Southern California, Georgia, Alabama and

South Carolina.

. Conducted Credential and Documentation Verification for 5,000

physicians affiliated with Marina Medical Billing Services.

. Developed reputation for outstanding customer service to patients and

physicians.

. Set up 200 files daily for routine procedures, and managed over 10,000

computerized files and records with frequent updates.

. Administered patient scheduling, registration, insurance verification

and all related medical records and documentation.

. Operated computerized cash register providing receipts to patients;

handled over $1,000 daily and balanced with 100% accuracy.

. Submitted patient data to other providers for second opinions and

consultations.

Yolimar Sickles Page Two

562-***-****

********@*******.***

Back Office Experience:

. Assisted the clinical nursing staff in the recovery room to help

patients.

. Provided injured patients with assistance at the emergency center.

. Performed blood draws, and gave IM injections and subcutaneous

injections.

. Prepared patients and performed EKG testing on a daily basis.

. Obtained accurate vital signs for up to 100 patients daily for routine

and emergency clinical procedures.

Employment History:

2012. College Student, Cerritos College, Norwalk, CA

2010. Credentialing Specialist, Marina Medical Billing Services,

Cerritos, CA

2006. Front/Back Office Medical Assistant, Willow Urgent Care, Signal

Hill, CA

2005. Front/Back Office Medical Assistant, Laser Eye Center, Cerritos,

CA

2004. Office Clerk, Best Western Inn, Norwalk, CA

2003. Office Assistant, Long Beach Unified School District. Long Beach,

CA

Technical Skills:

MS Word, Excel, PowerPoint, Access, Internet Savvy

Bilingual English / Spanish

Typing 65 WPM

Education:

America Career College, Anaheim, CA - Certified Medical Assistant

American Career College, Anaheim, CA - Certified in Phlebotomy, CPR, HIPAA

Cerritos College, Norwalk, CA - AA Degree (In Process)

Cerritos College, Norwalk, CA - Notary Public

Other Training:

American Red Cross, Long Beach, CA - CPR Certification

Regional Occupational Programs, Long Beach, CA - Multiple Certifications &

Programs

o Computer Business Applications (Word, Excel, PowerPoint, Access)

o Clerical Office Occupations (Office Procedures, Written

Communications)

o Office Administration

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