Insurance Manager

Alexandra NITLICH OUALID

*** ********* ******, *******, ** 07030

(201) 320 – 3437 / abn6ko@r.postjobfree.com / Green Card Holder

SUMMARY & HIGHLIGHT OF QUALIFICATIONS

• 10+ years of working experience (Broker/Customer Relationship Management, Claim Processing, Underwriting)

• Show initiative, willingness to learn, ability to work under pressure and an innovative approach to problem solving.

SKILLS

• Deep Knowledge of the Insurance Industry and Processes (Property, Casualty, Health products), Loss Prevention

• Client Development Plan: Segmentation and Loyalty, Cross-selling best practices

• Project Planning, CRM (Salesforce.com), Content Management, Web Administration

• English, French (Native)

WORK EXPERIENCE

UNITED NATIONS Web Consultant

• Gathered information to update the daily content of the French UN website (international news and

2012 - New York, USA

projects)

• Participated to the requirements sessions to enhance the new Content Management Tool

• Updated online speeches of different heads of state during the UN General Assembly

• Managed the coordination between the unit ant the French/English spoken country delegations.

• Organized the Web site Administration and Training internally

Allianz Broker Relationship Manager

• Managed a portfolio of 80 brokers in the Paris Ile France Area

2003 -2012 - Paris, France

• Developed an understanding of the brokers’ business requirements, priorities and risk management

• Manage the Sales action plan for top-scored brokers by proposing multi-channel actions (customer

segmentation, emailing, multi-detention policy)

• Led the requirement sessions for Sales to enhance the CRM Application

• Provided key market and broker information in the CRM database (Salesforce.com)

• Provide assistance with coverage questions and support Brokers in Claims Process

• Trained Brokers to range of insurance products as Health, Damage, Home for Individuals and

Professionals

• Participated to OPEX ALLIANZ Program (Method of improving operational processes: Six Sigma)

Allianz Underwriter

• Managed the solicitation of new and renewal submissions from brokers

2001 – 2003 - Paris, France

• Determined of terms and conditions of endorsements

• Quoted, bound and serviced of underwriting submissions in accordance with Allianz’s standards.

AGF Claim Adjuster

• Determined insurance benefits by examining claim information, policies and other records, interview

1996 – 2001

claimants

•

Paris, France Assisted the Claim Manager by gathering information necessary for drafting reply to claims complaints,

or appeals

EDUCATION

2002 - 2004 Master of Insurance – ENASS (Ecole Nationale d’Assurances / French National Insurance School)

1996 - 2000 Bachelor of Insurance – ENASS (Ecole Nationale d’Assurances / French National Insurance School)

CERTIFICATIONS

1996 French Professional Certificate to sell Insurance Products

COMPUTER SKILLS

- MS Office

- Salesforce.com (CRM), Content Management Tools, Social Media

- Dreamweaver

OTHER

- Lecturer for Corporate Education Programs / Business Schools (French National Insurance School): Created

& developed Programs in Sales, Marketing (Mentoring Professionals): Sessions in Property and Casualty

insurance: Liability, Home and Fire Ins., Motor Ins

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