Front Desk, Sales, Customer Service

Rosie Toavalu

**** ***** *****

Santa Clara, Ca. 95051

************@*****.***

mobile: 408-***-****

OBJECTIVE: A strong willed individual seeking to obtain a challenging position in a driven environment where I

can utilize my skills and excel within the company.

CAREER TRAINING/EDUCATION:

08/2011-Present Mission College Santa Clara, CA

AA- Socialogy

09/1995-06/1999 Adrian Wilcox High School Santa Clara, CA

Diploma – General Education

SKILLS:

Computer literate

Proficient in Word, Excel, and Powerpoint

Typing 55 wpm/10 key 300kpm

Bilingual English/Samoan

Multi tasking

Detail oriented

PERSONAL EXPERIENCE:

I do Volunteer/Community Involvement (PTA, Charity Work, Fund -raisers, Autism Speaks), Professional

Development and I Work-at-Home/Self-Employment for the time I been out of work with my children. I am ready

to get back into the workforce and dedicate myself to it.

PROFESSIONAL EXPERIENCE:

Ross Dress For Less

11/2012-present Santa Clara, Ca

receive and process cash, check and charge/credit payments, maintain sales records

answer customer queries regarding the store and the merchandise

take stock inventory, requisition new stock

arrange and display merchandise, keep merchandise area tidy

Tricom Document Management, Inc.

07/14/2008-06/28/2010 Fremont, Ca

Typing 10 key 300 kpm 5% error rate

Organizing files in chronological, alphabetical and numerical order with ability to retrieve a

documents in a timely manner

Respond to telephone inquiries, providing quality service to customers and associates inquiring

about the availability of products or status of orders

Excel within a service-oriented company, demonstrating a talent for communicating effectively

with customers from diverse backgrounds.

Burns International Services

02/23/2000-01/01/2003 Campbell, Ca

(Contracted with Philips Semiconductor)

Front Desk Receptionist

Answered incoming phone calls with courtesy and helpfulness

Resolved and reconcile incoming phone inquiries efficiently and courteously

Handled clients inquiries, either by clear oral or written communication in a courteous or timely manner

Assisted with general office duties; filing, faxing,

Floated from 3 locations within the company.

Operated office equipment; multi phone console, fax, copier.

References Available upon Request

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