Customer Service Manager
Resume:
Personal Statement
For the past * years I have been working in a team leader position actively
training towards an assistant management position. I am enthusiastic, quick
to learn and feel I have a friendly and amiable character, making it easy
to approach the public and co-workers. I enjoy working as part of a team
and I am able to take on active responsibility of a team to achieve a goal.
I pride myself on being hard working, punctual and always willing to go the
'extra mile' to ensure delivery of the highest levels of customer service
possible. Being in the licensed trade has given me the knowledge and
experience to communicate effectively with many different types of people
in a variety of different situations. I am currently waiting to start a
nail technician course at Halesowen College in April, with the hope of
achieving a NVQ level 2 in September 2013. I would be able to work part
time or full time as it is an adult course, and requires one day a week at
college. I have recently re-taken some GCSE's to help me achieve this aim.
I had to leave my last position in a bar to achieve the necessary time to
concentrate on my GCSE retakes.
Education
Britannia High School (1999-2002), Leasowes Community College (2002-2004)
GCSE English Language and Literature: AB, Mathematics: D, Science C,
Psychology D, History D, Childcare D, French E.
Stourbridge College (2004-2006)
Law A level D, Drama As level D, English A level C.
Employment
Mitchells and Butlers (2008- 2012)
Team Leader: Main responsibilities include:
Opening and closing the pub, cashing up at the end of the night, taking
money to pay in to the bank, organising the team of bar staff, general bar
work, record keeping, computer skills, stock control, preparing for Mystery
Shopper visits, working with the Manager to ensure excellent customer
service. As it is a flagship pub, I have to maintain high standards of
customer service, personal appearance and cleanliness of the venue at all
times and ensure that our guests are satisfied and leave wanting to return.
Subside Bar (2008)
Bar Staff: Main responsibilities included:
Handling of money, upkeep of bar area and general bar work - serving
customers/dealing with queries.
Republic Retail (2005-2008)
Sales Assistant: Main responsibilities included:
Up-selling, replenishment, delivery of great customer service.
References
Mr Sam Wingrove - (Mitchells and Butlers)
The Windsor,
Cannon street,
Birmingham,
Mr Cian Lewis - Senior Liaison Officer, Wates Living Space,
St. Helens Street,
Derby
DE1 3HY
Contact this candidate