Manager Management
Resume:
Duc M. Nguyen
***** ******* **, ********* ** ****2
*******@*****.***
Objective Seeking full time position in Information Technology (IT) field such as
Network Operations, Systems Administrations and Information Assurance. I
am willing to learn and develop new skillsets as well.
Education : V irginia Commonwealth University 1997-2001: BS Business Management.
E xperience Amerishare, Mclean, VA
10/2005 – Present
Datacenter Operations Technician . Conduct 1st level trouble shooting of
network, web & oracle database servers. Assist senior administrators with
hardware maintenance of Sun Oracle and Dell Enterprise servers. Install new
Cisco routers on the local area network. Run copper/fiber cables for Cisco
switches and tape backup library. Assist in job automation using Unix shell
scripting. Utilized HP Openview for Infrastructure monitoring and E-Health for
network bandwidth. Train new noc staff members.
Convergenz, Springfield, VA (SRA Contractor) 12/2004 –
8/2005 Help Desk Specialist . Provide help desk service supporting 24x7
operations for the American Red Cross. Utilized Remote Desktop and
Netmeeting for live support. Reset/unlock user’s AD account. Provide first-level
d iagnostics of system outages before esculating to technical team. Update trouble
t icket using Remedy.
BAYWOOD HOTEL GROUP
11/2001 – 10/2004
Hotel General Manager. Oversaw all aspects of hotel operations and administration;
responsible for a staff of 20+ with an annual budget of $5,000,000; generated a profit
margin of 30%.
Analyzed financial and operating information on ongoing basis to adjust business
plans, labor requirements and operating costs. Ensured hotel staff was trained in
f inancial control procedures for cash, vouchers, inventories and receivables, and that
t hese procedures were regularly followed. Produced financial reports.
Virginia Commonwealth University, Richmond, VA
3/1999 – 8/2001 Computer Lab Assistant . Assisted professors, staff, and
students on use of various computer applications. Answered technical
i nquiries and resolved service concerns. Replace motherboards and network
cards on Gateway workstations and as well as fixing HP/Cannon Printers.
Coursework Database Management, Computer System Analysis and Design, Business
Data Communication, Computer-Based Management Information Systems,
Spreadsheet Application, Internet Economics, International Business,
Business Strategy and Policy, and Network Design.
Computer Skills L anguages: Java, C, Visual Basic, SQL, HTML, Unix shell
Operating Systems: W indows 95/2000/2003, RedHat Linux 8/9, Redhat
E nterprise Linux server 4/5, Solaris 7/8/9, Cisco IOS
Softwares: Microsft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft
Access, Microsoft FrontPage, Microsoft Visio, WordPerfect, Lindo, Adobe
Photoshop.
Hardware: Intel based PCs, Dell PowerEdge 1950/2650/2950, HP Proliant
D L380/BL680, HP Blade 685C, Sun Fire 6800/6900, Sun M5000.
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