Customer Service Quality Assurance

Patrick D. Shewmake

**** ******* **., ********, ** 75150 • 214-***-****

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• ************@***.***

PROFESSIONAL SUMMARY

• Proven ability to build a company through friendships

• Supervising and leading a team, resulting in exceeding client base expectations

• Skilled in programming, scoping, development of cost estimates

• Ability to establish and maintain effective working relationships using tact and diplomacy when interacting with

individuals and customers.

• Extensive knowledge in electrical engineering, break fix, troubleshooting, and customer relationships

PROFESSIONAL EXPERIENCE

Big D Bolt and Tool, Dallas, Texas January 2009 April 2012

Outside Sales

• Sold high performance power tools

• Handled all outside sales for entire North Texas Region

• Responsible for all measurements and up charges of additional services that are needed for each site

• Built customer base with no lead or referral program

• Weekly tracking reports as well as month end commission

• Maintained and secured major accounts, purchasing, inventory control, shipping, receiving, and customer service

Target Corporation, Dallas, Texas March 2003 September 2008

Maintenance Technician

• Troubleshoot and repaired automatic and manual doors including Besam, Stanley, and Doormatic

• Wrote PACE (Target) training course for automatic and manual doors (troubleshooting, P.M’s, and repairs), Target

Corp. Headquarters, Minneapolis, Minnesota, October, 2007

• Repaired and replaced food service equipment, ovens, mixers, pizza processing equipment, ice machines, sterile

equipment, dish washers, soda machines

• Replaced and repaired conveyor systems

• Repaired dock equipment( dock doors, turn tables, and dock plates)

• Repaired balers and compactor (confined space access)

• Maintained, troubleshoot, and repaired forklifts and freight moving equipment

• Updated installations in retail stores and regional offices (fixtures, electrical, plumbing and data)

• Tear down and relocation of equipment and suspended fixtures

• Opened and closed new and older stores

• Installed and maintained RFID equipment

• Received US Patent for RFID equipment

• Received first Target Corp. National Award

Lifetime Coatings, Mesquite, Texas March 2001 June 2003

Owner / Operator Bed Liner Company

Lifetime Coatings specialized in developing custom spray in bed liners for trucks and trailers

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Installed spray in truck bed liners

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Skilled in all facets of Program/Project Management; including project scope development, cost estimating,

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payroll/accounting, project scheduling/tracking, oversight and customer relations/interaction

Tyco International (Western Electric, AT&T, Lucent Technologies) September 1976 – May 2001

Engineering Technician

• Assembled power supplies

• Trouble shoot and repaired power switch equipment to component level

• Solder and DE solder components discrete and surface mount

• Researched and Developed of miniature power supplies report directly to engineering staff for updates and test data

• Assisted Lead Engineer in Manufacturing, Quality Assurance with outsourced PCB Assemblies

• Performed Engineering Tasks in support of Engineering, Manufacturing, Test and Quality

• Components Engineering, Engineering Changes, BOMs

• Wrote Quality Engineering documentation and other support documents

• Managed product build timelines to ascertain documentation

EDUCATION

Dallas County Community College Eastfield

• Major: Core subjects, Electronics 60 hours

Mesquite High School, Mesquite TX

• Diploma Graduated

HONORS AND AWARDS

• Deming Award, 1995

• U.S. Patent, Radio Frequency Identification Device, 2007

• Target Corporation National Award, 2007

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