Developer System

Robert J. F. Polickoski

***** ***** ****, **************, ******** 22407-6320

cell: 540-***-****; ******.**********@*******.***

**** - ****, ***** *******

Technical Support Manager

Led and managed the Digital Media Application Support Team consisting of a

senior technician and four technicians.

Analyzed and modified support processes to improve communication,

effectiveness, and efficiency.

Established intra-departmental and inter-departmental reporting.

Analyzed and modified training processes.

Established field notification process for system outages and feature

upgrades.

Participated in division-level strategic planning.

Milestones include:

Established support request procedures that improved communication, reduced

actionable request count, and improved customer perception.

Created Application Support Team Performance intra-web sub-site to publish

performance reports.

Introduced intra-team subject matter expert roles and intra-team training

sessions.

2005 - 2010, Personal Selling Power, Inc.

Director of Online Publishing

Led and managed the web team which develops and maintains the corporate web

presence, including written and multi-media content as well as eCommerce.

Managed eMarketing efforts including ad creation and scheduling, lead

generation systems, and eMail campaigns.

Interfaced with ownership, fellow directors, sales representatives, and

other employees to coordinate web team functions within the corporate

operations.

Interfaced with clients and potential clients to respond to web-related

concerns including providing guidance on industry best-practices and

success strategies.

Milestones include:

Rebuilt the team by filling three vacancies and restructuring the positions

to provide redundancy and latitude for personnel development.

Led the effort for a complete web presence redesign along with building a

complete, customized content management system (CMS) while switching

platform from Windows, IIS, SQL Server, and ASP/VBScript to Linux, Apache,

MySQL, and PHP including service-oriented architecture..

Introduced project management measures such as using Microsoft Sharepoint

and dotProject.

Established database design and coding standards.

Provided training to sales representatives on customer relationship

management (CRM) with regard to web-based advertising programs.

Senior Developer

Developed content-based eCommerce website associated with print magazine

publication using ASP, ASP .NET (Visual Basic and C#), VBScript,

JavaScript, HTML, DHTML, and AJAX with database interface to Microsoft SQL

Server.

Provided technical expertise and leadership in decisions regarding the

direction the website should go including adopting CSS based, accessible

design, and XML based reporting.

Milestones include:

Developed security model for publication of digital edition of magazine.

Provided technical leadership in developing web-based video distribution.

Developed standardized data model for lead generation system using client

microsites.

Developed data/reporting model for tracking site traffic.

Developed data model for content including magazine articles, newsletter

articles, video, and audio.

Provided technical leadership in moving to CSS based web design.

Introduced AJAX into site development for more dynamic delivery of content.

Developed subscription web service based delivery of article and video

content to partner websites.

2003 - 2005, Virginia Web Properties, LLC.

Developer

Developer for six web-based eCommerce applications using ColdFusion 5,

ColdFusionMX, Javascript, HTML, and DHTML with database interface to

Microsoft SQL Server.

Maintained, managed and revised the system for delivering approximately 6

million subscribed commercial bulk email messages.

Maintained, managed and revised the system for displaying individually

targeted advertisements to web customers and delivering the subsequent

leads to advertising partners.

Technical lead for redesign of employer/job-listing portion of fourth-

largest job website in the USA.

Created specialized reporting capabilities for the extraction of live

production data to interface with Great Plains Accounting System.

2002 - 2003, Instructional Systems Research & Development, Inc.

Senior Programmer

Developer for a Windows-based .NET computer-based learning system using

Microsoft C# with database interface to Microsoft SQL Server and XML.

Developer for a web-based learning system using ColdFusionMX, JavaScript,

Flash, DHTML, and HTML with database interface to Microsoft SQL Server.

1993 - 2002, QuesTech Service Company/CACI Technology Services, Inc.

Web Applications Developer

Developer for web-based applications on an organizational intranet using

VBScript, JavaScript, CGI/PERL, DHTML, and HTML.

Designed and maintained web-based applications hosted on Microsoft IIS and

Apache web servers that interface with Microsoft Access and Oracle

databases. These web-based applications utilize frames, Active Server

Pages and other server-side scripting as well as client-side scripting.

Database Developer

Developer for an enterprise level support team ticketing system using

Remedy Action Request System.

Sole developer for the consolidation of 32 separate ticketing systems into

a single system for the entire enterprise.

Developed a mission-critical ticketing system for a separate project under

short suspense.

Part of a two-man development team for the support ticketing portion of an

integrated network management system. Also revised the customer survey

process by reworking the web page used as the customer interface using

HTML, CGI/PERL, and JavaScript.

Team Leader

Leader of an 11-person system administration team that provided support on

a multi-platform international secure LAN/WAN. The platforms included

NeXTStep, WindowsNT 4.0, and NetWare 4.11. The messaging systems were

cc:Mail 6.0 and Exchange 5.5 with the Outlook client.

Lead Administrator for the NetWare platform and for the Remedy ALATS

(Action Logging and Tracking System). Also provided intranet support by

modifying HTML and CGI/PERL code.

LAN Administrator

Member of a LAN administration effort that provided support to over 600

users on a nationwide secure LAN/WAN.

Created and maintained client accounts, troubleshot user connectivity

problems, and provided user training.

Provided support for users on multiple operating systems including Windows

for Workgroups, Windows95 and Windows NT. The network operating system was

NT Server v4.0 and the messaging system was Microsoft Exchange.

Supported the same users on a nationwide unsecure LAN/WAN that used

WindowsNT4.0 as the workstation operating system and NT Server v4.0. The

messaging system was Microsoft Exchange with the Outlook client.

Served on the migration team tasked with migrating the non-secure LAN from

a NetWare based LAN to an NT based network.

Help Desk Manager

Leader of a team of four Help Desk technicians providing network and

computer support to over 200 users on a multi-protocol LAN.

Compiled daily and weekly metric reports.

Established Help Desk procedures and policies.

Team was responsible for creating and maintaining client accounts,

troubleshooting user connectivity problems, troubleshooting workstation

hardware/software problems, and providing user training.

Assisted in the administration of the email system including coordinating

with remote systems administration teams.

Protocols include NetWare IPX/SPX, Microsoft NetBEUI, and TCP/IP. Software

support includes Novell NetWare, Windows 3.11/95/NT, cc:Mail/cc:Mobile,

Microsoft Office Professional (includes Word, Excel, PowerPoint, Access),

Microsoft Project, Perform Pro, Lotus 1-2-3, Lotus Notes, Network

Scheduler, Word Perfect, Netscape Navigator, pcAnyWhere, and ReachOut.

LAN Administration

Member of a LAN administration effort that provided support to over 1200

users on a worldwide secure LAN/WAN.

Created and maintained client accounts, troubleshot user connectivity

problems, and provided user training.

Provided support for users on multiple platforms including Macintosh, MS-

DOS and compatibles, SUN SPARC, and NeXT. Software support included Novell

NetWare, cc:Mail, Microsoft Office (including Word, Excel, and PowerPoint),

and FileMaker Pro. I also assisted in troubleshooting server and router

problems.

Developed batch programs for doing frequent tasks for which no COTS utility

existed.

Provided hardware support including: cable construction (10Base-T, Fiber

optic, RS-232, RJ-11, custom), Facility recabling, equipment installation

and wiring, 66-Block wiring, and equipment inventory.

1985 - 1992, QuesTech Incorporated

Technical Writer

Supported the documentation effort for the TDU system by writing the CSUM,

providing technical expertise to the rest of the team, and acting as a

liaison between the documentation team and the Government.

Software Developer

Supported the Government in the development and integration of windows-

based real-time traffic monitoring software. Authored one of the CSCIs in

the system.

Configured and maintained the development hardware including an ethernet

LAN, performed alpha testing of the software throughout its development and

provided expertise to the development team in the area of user interface.

Co-authored the Software Acceptance Test Plan.

Provided programming and technical support to the development of the

Property Management System in use by two divisions within the directorate.

Authored the database management system that tracked over 22,000 line items

of equipment. Also authored the manual for the system.

Installed and maintained a Novell network for a 25 user LAN.

Provided programming and database support by creating a database

application to maintain the provisioning information for the system. This

system was able to automate the Provisioning Parts List (PPL) production

that had formerly been a manual process.

Provided programming and technical support to the IRAAMP system by

developing diagnostic tools for software debugging.

Provided programming, database, procurement, and administrative support for

the MicroSPRT system by developing the previously developed procurement

tracking database application into a hardware configuration management.

Provided programming, database, procurement, and administrative support for

the BETAFITE system by assisting in the development and production of the

documentation. Also developed a database/spreadsheet application to track

project procurements and GFE equipment. Assisted in equipment configuration

identification and procurement.

1984 - 1985 HTL Telemanagement

Administrative Assistant

Provided administrative and technical support including, but not limited

to: maintaining customer accounts, monthly invoicing, distribution of

software updates, telephone support to users, in-house training of users,

alpha testing of new software releases.

Education A.S. Business Administration, Northern Virginia Community

College, 1989

Doctor of Divinity, Universal Life Church,

2000

Masters of Religion, Universal Life Church, 2000

Certifications Certified NetWare Administrator (NetWare 4.1)

Courses XML for JavaScript

Introduction to XML

NetWare 4.0 Administration

Cisco Router Configuration

Cisco Router Software Configuration

Moving Up to PAL (Paradox Application Language)

Advanced Interactive Paradox

Leadership for Managers (Media General in-house training)

Advanced Leadership for Managers (Media General in-house training)

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