Customer Service Administrative Assistant

J oanna Rutherford

**** **** ******, ** ***** • Email: *********@*****.*** • Cell Phone: (949) 885- 6684

PROFESSIONAL SUMMARY / QUALIFICATIONS

• Proficient in PC computers: Microsoft Office 2007

• Experienced in various computer programs: Quicken Books, PeopleSoft HR Software, CRM, and Outlook

• Polytechnic University of Poland Dean’s Honor List recipient

• Member of Collegiate Association of Entrepreneurs, Young Business Professionals

• Yearly participant in active fundraising for Abercrombie and Fitch employees in need program.

• Fluent in English and Polish

• Proficient in clerical, and managerial duties such as planning, communications, accounting, inventory and

supply management, team building, and financial analysis

EDUCATION

• Bachelors in Marketing 2004 –Polytechnical University in Bialystok, Poland

PROFESSIONAL EXPERIENCE

Abercrombie and Fitch September 2009-Present

Assistant Manager

• Opening and closing the store successfully while completing store operations

• Recruiting, training, and oversight of all associates

• Consistent customer servicing in store, solving any customer issues or complaints

• Daily budgeting of hours, associates, and merchandise

• Extensive effort in creating an amazing “in store experience” for customers while meeting company standards

• Meeting and exceeding all expectations set by company and district managers

• Management of high volume retail operations. Including supervision of merchandising, asset management,

customer service and maintenance. Effective creative marketing programs and maintaining compliance with

corporate procedures.

iSPORTS Indoor Sports Complex September 2010-October 2012

Marketing Assistant

• Assisted in the design and creation of company marketing strategy

• Managed all company publications

• Assisted in events coordination and public relations activities associated with the events

• Coordinated charity/non-for-profit events hosted by iSPORTS and the YMCA

• Managed budget for marketing and advertisement initiatives

• Helped developed iSPORTS from a start-up company to an organization that serviced on a weekly basis an

average over 1000 customers a week ranging from 3 year olds to adults.

MacTavish Jewelers April 2008-September 2009

Administrative Assistant

• Responsible for all aspects of bookkeeping and accounting duties utilizing Quicken Books software

• Handled tasks of collecting and processing accounts payable/receivable

• Prepared payments, annual accruals and month end closings

• Maintain employee files managing time sheets, routine banking, and contract preparation.

• Daily clerical duties including: filing, scheduling appointments, answering phones, and organizing all

communication avenues.

• Had direct contact with vendors and customers; including sales.

• Daily handling of company’s revenue including deposits and bookkeeping.

Contact this candidate