Human Resources Customer Service
Resume:
Becky Flores
Boston, MA. *****
***********@*****.***
SUMMARY OF QUALIFICATIONS:
Exceptional capacity to multi-task and manage numerous assignments with detail.
Proven record of maintaining increased workload without compromising quality.
Extensive experience with employee benefits, payroll, on-boarding, ad hoc reports and newsletters.
Bi-lingual in Spanish and English with the capability of interpreting and translating accurately.
Proficiency in Microsoft Office products, ADP- Report, Smith/ADP Pay Force, People Soft, Virtual Edge Recruiting Software and QuickBooks.
EXPERIENCE:
Human Resources Coordinator 10/2012-12/12
Vinfen, Cambridge, MA
Facilitated new hire orientation to ensure complete and successful on-boarding of all new hires.
Processing employee status changes, suspension, promotions, pay rate changes, transfer and LOA.
Responding to inquires and request from HR manager and employees regarding HR policies procedures, employee benefits, and employment verifications.
Maintain, process and record CORI and Drivers screening for all new hires.
Generate post and distribute weekly job postings and generate offer letters through Virtual Edge.
Manage the Employee Referral Incentive Program to ensure correct payment.
Process Accounts Payable Vouchers to ensure timely payments.
Ensure all new employee references are completed and recorded in ADP pay force.
Maintain, update and track employee certifications to ensure guidelines are met.
Human Resources Assistant
Cambridge College, Cambridge, MA 3/2005 -08/2011
Coordinated new hire process, offer letters, computer set up requests and facilitated orientation.
Managed HRIS database to include, ADP payroll & Report Smith, Outlook and Janzabar.
Closely collaborated with payroll department to ensure timely and accurate payroll processing.
Processed and monitored all benefit related enrollments in a timely and accurate manner.
Provided supervision, training and coordinated work study student assignments.
Maintained highly confidential personnel files and record keeping documentation.
Supported management with employee relations issues and related questions/concerns.
Generated, maintained and audited HRIS database reports and personnel records.
Field inquires regarding benefit coverage, eligibility dates and customer service issues.
Responded to inquiries regarding benefits, payroll, address changes, employment verifications.
Produced office correspondence, letters of offer, memos and job posting announcements.
Managed commuter program (MBTA) by placing orders and distributing monthly T passes.
Posted recruitment advertisements, track internet recruiting activities, and incoming resumes.
Assisted IT with database maintenance to ensure smooth operation of all HRIS systems.
Coordinated special events e.g benefits fair, job fair, new staff orientation and commencement.
Maintained inventory purchased standard forms and all office supplies.
Assured proper functioning of all office equipment.
Prior Authorization Representative 09/2003-3/2005
BMCHP, Boston, MA
Promptly and effectively answered ACD multi-line telephone calls.
Responsible for recording and maintaining all member pharmacy related requests.
Served as an internal/external contact to communicate pharmacy benefit coverage.
Assigned prior authorization numbers to providers for requested services such as hospital admissions, clinic visits, eye exams, prenatal, home health physical therapy and office visits.
Appropriately identified and routed out-of network referrals.
Identified and managed prior authorizations and benefit related issues.
Referred calls and request that required clinical judgment to prior authorization nurses.
Collected and ensured distribution of incoming faxes to ensure work completion.
Assisted providers with identifying, investigating and resolving problematic authorizations.
Ensured timely and accurate processing of authorizations into plan database.
Tax Preparer 01/2003-05/2003
Copley Tax & Accounting-Boston, MA
Prepared corporate and individual federal and state income tax returns.
Entered and maintained accounting data into QuickBooks Pro.
Ensured proper coding of expenses and proper input into accounting system.
Responded to vendor inquiries regarding timely payments of outstanding balances.
Generated general ledger reconciliation reports and spreadsheets.
Provided support for accounts receivable/payable workflow.
Coordinated and scheduled appointments for tax preparation clientele.
Responsible for all incoming and outgoing correspondence.
Human Resources Specialist 07/2000-06/2002
UNICCO Service Company- Boston, MA.
Coordinated new hire process and facilitating new employee orientation.
Conducted and completed sexual harassment investigations and outcome.
Arbitrated disputes, and resolved employee complaints and union grievances.
Ensured staffing levels for start-up of newly acquired buildings/businesses.
Coached and counseled regional and on-site managers in all employee relations issues.
Worked with superiors and peers to strategize and source potential candidates through data base management, Internet job sites, networking and walk-in applicants.
Conducted and represented company in local job fairs and career development seminars.
Facilitated training on job safety, OSHA, sexual harassment and state and federal laws.
Provided employees with information regarding benefit related policies and procedures.
Developed relationships with various organizations and employment agencies to generate employee referrals and recruit eligible candidates for full and part time positions.
Ensured timely and accurate completion of all new hire documentation.
Prepared employment verification letters and processed background Cori checks.
Responsible for ensuring proper staffing levels were maintained at all facilities sites.
EDUCATION
Cambridge College, Cambridge MA
Bachelor of Science in Management Studies Candidate June 2013
Expected date of graduation June 2013
Padgett Thompson, Boston MA
Seminar on Human Resources & the Law 2008 March 2008
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