Customer Service Manager

Carla V. Neil

*** ********* ******, *** #*, Brooklyn, NY 11203

Contact: 347-***-****

*****.****@*****.***

PROFILE

. Experienced and confident in client relations, service-oriented.

. Outstanding talent for assessing people's needs.

. Professional individual contributor as well as team player.

PROFESSIONAL EXPERIENCE

Customer Service

. Delivered swift, personable front desk guest service which generated

repeat clientele.

. Established strong rapport with guests.

. Resolved guest and staff issues in a timely manner.

. Processed reservations via telephone, fax and internet for Spa and Salon.

. Managed high call volume at switchboard.

. Maintained appointment schedules.

. Upheld company brand by adhering to practical and visual standards.

Coordination

. Supervised operations and maintained efficient office procedures.

. Provided administrative support to management, including payroll and

website maintenance.

. Exceeded monthly sales goals in both client service and retail.

. Maintained inventory at optimal levels.

. Managed work schedules to ensure sufficient staffing while building

strong cooperation from team.

. Trained new hires in customer service and front desk procedures.

. Coordinated the company Employee Incentive Award event.

EMPLOYMENT HISTORY

Receptionist/Reservationist April 2010 - Present

Frederic Fekkai 5th Avenue, New York, NY

Office Assistant September 2008 - November 2009

Jamaica Plumbing Supplies, Kingston Jamaica

Spa Consultant/Salon Supervisor December 2004 - June 2008

The Spa at The Breakers, Palm Beach, Florida

Front Desk Associate January 2003 - December 2004

Wellesley Inns & Suites, West Palm Beach, Florida

EDUCATION

Completed 105 credits towards a Bachelor of Science Degree in International

Travel & Tourism

Florida International University, Miami, Florida

Associate Degree in Hospitality Management, 2004,

Palm Beach Community College, Lake Worth, Florida

COMPUTER SKILLS: Microsoft Office

Carla Neil

416 Hawthorne Street, #1

Brooklyn, NY, 11203

Dear Hiring Manager,

Having worked in the hospitality industry for more than seven years has

given me a sound skill set in performing duties, and establishing client

relations. I pride myself on being thorough and detailed, which has

afforded me opportunities to lead in troubleshooting matters with clients,

as well as supervisory entrustment. I am confident with interacting with

all levels of management, and able to maintain professionalism

consistently. The accompanying resume will serve to provide greater details

of my accomplishments. If awarded the opportunity, I look forward to

utilizing the skills I have acquired, and learning even more through your

company.

Thank you for your time and consideration.

Sincerely,

Carla Neil

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