Manager Medical

Jacklyn D. Bronsch

**** * ***** ** . ******* . WA . 99208

e-mail *********@***.***

cell 509-***-****

SUMMARY OF QUALIFICATIONS

. Certified Medical Transcriptionist through FutureMT Inc.

. Eleven years of Management experience and connection with Senior

Leaders

. Handled all department wide communications including, updates, impacts

and changes

. Accountable for sensitive, confidential information including comp

ranges and job codes

. Recruitment and interviewing experience for both exempt and non exempt

associates

. Coordination of temporary staffing

. Proven track record of developing strategies and driving changes

. Managing in a fast-paced, changing and highly customer focused

environment

. Unquestionable business and personal integrity

. Six Sigma Greenbelt Certification

PROFESSIONAL EXPERIENCE

Top Transcription Inc. Aug 2012 - Present

Spokane, WA

Medical Transcriptionist

. Use Express Scribe with headset and foot pedal to listen to recordings

by physicians and other healthcare professionals dictating a variety

of medical reports.

. Translate medical terminology and abbreviations into their expanded

form.

. Edit as necessary and return reports in electronic form to the office

for review and signature.

. Excellent grammar, punctuation and listening skills.

. Proficient with computer.

Bank of America Card Merchant Services Feb 1991 -

Oct 2011

Spokane, WA

Vice President, Unit Manager Merchant Services Call Center April

2007-October 2011

. Six Sigma Greenbelt Certification - "On Demand" project earned "Trade

Secret" status and had financial savings of $289k per year.

. Managed department of 65 associates including Leads and Managers

. Participated in recruitment efforts for exempt and non-exempt

positions; schedule and perform interviews and coordinate temporary

staffing

. Balanced department budget to FTE budget for 65 associates

Jacklyn D. Bronsch

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. Responsible for merit increases, salary adjustment and changes,

transfers and leave of absences

. Managed a team of 14 Leads responsible for support of all departments

within organization

. Department wide communications including, updates, impacts and changes

. Track reviews and handled performance management issues with Managers

and Associates

. Served as point of contact for all contracted associate matters and

provided guidance to Managers and Contractors

. Setting and maintaining department metrics.

. Focused on process improvements within department as well as areas

that impacted our results.

. Vice President of Neighborhood Preservation/Community Development for

Bank of America Community Volunteers

Assistant Vice President and Team Manager Feb 2000 -

April 2007

. Supervisory position with responsibility of managing as many as 30

associates

. Participate in recruitment efforts for exempt positions; schedule

interviews and coordinate temporary staffing

. Leading team to reach their personal and department goals

. Lead on numerous projects

. Leadership and training classes

. Interviewing and hiring associates. Managed the Associate Mentor

Program (AMP) which assisted associates transitioning from training

into their new roles.

. Greenbelt training

. Supervisor calls

. Continuing to look for ways to improve processes

. Champion of Bank of America Spirit

. Volunteers opportunities

EDUCATION & TRAINING

Spokane Community College - Satisfaction of written and oral communication

requirements.

Training: Medical Transcription training through Future MT, Inc. H & R

Block Income Tax Course, Managing Inclusion, Managing From the Heart, How

to Handle People with Tact and Skill, Excelling as a First Time Manager or

Supervisor, Facilitative Leadership, The Coaching Edge, Creating Satisfied

Customers, Pay for Performance, Green Belt Training, Medical

Transcriptionist training.

Computer Skills - Outlook, Word, Excel, PowerPoint, AVAYA CMS Supervisor,

Witness, Office Communicator, Fieldglass

Certificates: Notary Public, Medical Transcriptionist

Contact this candidate