Customer Service Sales

Jacob Martinez

*** ******* ******, *****, ** **544 - 951-***-**** (C) - ****************@*****.***

C areer Overview

Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel

and shoe industry.

Friendly Sales Associate with over three years experience working in diverse retail and customer service

environments.

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute

to company success.

Core Strengths

Customer service Listening skills

q q

Large cash/check deposits Excellent communication skills

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Cash management Problem solver

q q

Store maintenance Fast learner

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Inventory control Energetic work attitude

q q

Shipping and receiving Strong client relations

q q

Cash flow management

q

Accomplishments

Customer Follow-up

q Ensured that customers were satisfied with company products and services by doing purchase

f ollow-up calls.

Customer Service

q Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Service

q Consistently received positive feedback from guests and created repeat business by developing

l ong -term relationships with customers.

q Handled guest complaints, maintaining a positive dining experience for all rest.

M ulti -tasking

q Cashiered with two cash registers at once in tandem to maximize customer flow.

Work Experience

S ail Drug A pril 2008 t o January 2012

Assistant Manager

H emet, CA

Cross-trained and provided back-up for other customer service representatives when needed.Interacted

with customers and retail buyers to follow-up on shipping statuses and expedited orders.Managed wide

variety of customer service and administrative tasks to resolve customer issues quickly and

efficiently.Interacted with customers and retail buyers to expedite orders.Maintained cleanliness and

presentation of stock room and production floor.Answered questions regarding store and products, while

maintaining knowledge of current sales and store promotions.

Educational Background

Hemet Senior High 2 010

All courses required

High School Diploma

H emet, CA, United States

Westwood College

Criminal Justice

Ontario, Ca, United States

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