Quality Assurance Customer Service

Michael Jones **************@*****.*** Page *

Michael Jones

*** ****** **** *, ********, Ontario L6V 3A4

Mobile: 647-***-**** Home: 905-***-****

**************@*****.***

OPERATIONS SUPERVISOR/TRAINER/BUSINESS LEADER

Revenue and Profit Generation Operational Excellence Customer

Excellence

PROFILE

A results oriented, Operations Supervisor Planner and Service Professional, with 12+

years’ experience in the Manufacturing arena. A strategic thinker, recognized for

the ability to identify problems and marshal appropriate resources to resolve

complex business issues through redesign, achieving measurable goals and

operational excellence. An energetic visionary with exceptional communication

skills, leadership ability and a proven talent for developing highly motivated

teams with the mutual goal of profitability, revenue growth and customer

experience excellence.

AREAS OF EXPERTISE AND DEMONSTRATED ACHIEVEMENTS

Strong Technical knowledge within the fleet vehicle manufacturing area

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Exceptional Communication skills – Customer Service, Suppliers, Sales and or Marketing,

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Manufacturing and Team Building

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Excellent English communication skills (both oral and written)

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Strong team player to ensure the success of the organization/earned the trust and respect

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from both management and employees

Sound knowledge of Quality Assurance and Production Management techniques within a

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fast paced high volume facility

Ability to read and interpret complex blueprints/schematics for aftermarket vehicle

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components

BUSINESS EXPERIENCE

Vanteriors Inc.

December 1999 to September 2012

Production Supervisor

Review daily reports against the production schedule to ensure demand is met and

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communicate any issues to the team

Manage /review and set up team workflow to ensure quality standards are met

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Make revision recommendations where necessary during in process production

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Identify opportunities to improve service (internal and external), manufacturing

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efficiencies, etc.

Responsible for ensuring the attainment of service level goals while helping to maintain

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inventory levels to drive down liabilities and cost

Responsible for reviewing past results, searching for greater efficiency in product

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movement

Manage multiple projects simultaneously and prioritize in accordance with the challenges

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of a rapidly changing environment

Conduct employee performance reviews to ensure growth of staff and train towards

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upcoming advancement opportunities

Implemented 5S Lean Manufacturing practices throughout the plant

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Promoted the health and safety of all workers by helping develop an atmosphere where all

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team members feel responsible for safety. Facilitated monthly safety meetings

Lead investigations of workplace accidents to ensure preventative measures were

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implemented immediately to eliminate a reoccurrence

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Lead a large contingent workforce, including training and mentoring to ensure peak

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demands are met

Monitored and documented all tooling costs for each department therefore reducing

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overhead costs by eliminating waste while purchasing in bulk quantities

Jacks Backyard

June 2005 – Present (Weekends Only)

Head of Security

Create schedules for door staff to ensure customer safety while on premises

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Responsible for ensuring discipline and training of door staff team

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Proficient in report writing and strong communication skills

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Continuously review past events and implement improvements to facility staff

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EDUCATION/TRAINING

Management Training Course – 2009

5S Lean Manufacturing Course 2009

Quality Assurance – 2006

O.S.S.D – North Peel Secondary School – 1984

Computer Skills

Microsoft Office, Excel, Word

References

Furnished upon request

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