Manager Project

JOE PENA

Riverside, Illinois

Cell: 708-***-****

Email: ***************@*****.***

SUMMARY

A cool under pressure problem solver and project lead with a broad

background in IT project management, applications analysis, global systems

management, network engineering, disaster planning, data migration,

contract management, software delivery, change management,

hardware/software and quality technical support. Exceptional written,

verbal and interpersonal communication skills, along with confidence,

experience in the financial and trading environments are the intangibles to

ensure timely and successful service delivery. Open to contract and

permanent positions.

IT Skills

. Clearing

. FIX Protocol

. HP-UX

. HTML

. IBM/AIX

. K Shell Scripting

. LAN/WAN

. LDS Environment

. NetApp

. RDP

. SQL Query

. Sun/Solaris

. Trident/TRS

. Unix/Linux

. VI Editor

. Windows NT, Vista & XP

PROFESSIONAL EXPERIENCE

Human Capital Management - (Contractor @ New York Stock Exchange )

10/2011 - 10/2012

Served (2) 6 month contracts as a second shift Applications Analyst. Second

tier support responsibilities included day to day handling of hot desk

questions, incident tickets, tasks, changes and problems regarding the

various in-house developed trading applications within the NYSE European

and US markets. Liaise with the European teams when high profile incidents

occurred on shift. Execute live monitoring of all applications across all

environments as a backup to the hot desk monitoring of the

applications/network maps.

Projects:

Document various procedures for new applications along with documenting

daily timelines for day to day activities as

well as older procedures that needed updating. Create up to the minute

check sheet to include all environments.

Write K-shell scripts for the purpose of expediting data migration for the

purpose of development troubleshooting.

TEK Systems (contractor at Bank of America), CHICAGO, Illinois

09/2010 - 11/2011

Provide daily support for Business, Development & Trading environments

within the bank. CPO (Chicago Portfolio Optimization) themed moves

participate in miscellaneous Deployment, Move, Add, Change projects with IT

interface and coordination including off hour coverage and weekend work.

Currently leading the decommission project of leased, retired and abandoned

technology equipment within the Downtown Chicago BOA sites.

No Nonsense Solutions

06/2008 - Present

Private self employed consultation practice. Provide consulting and

planning, installations, procurements, contract compliance review,

optimizations, web services, virus removal, hardware & software

installations for Intel and Mac based systems. Internet connectivity,

router's password recovery and configure the firewall. Work with clients

to improve their bottom line and productivity.

ECI Global Systems, Inc.

09/2007 - 08/2008

Provide UNIX/Linux/Sun/Solaris/Intel technology solutions to Broker/Trader

clients for all aspects of order processing and routing for stock, futures

and options trading utilizing Cisco switches with complete audit trail for

regulatory compliance and audit purposes. Implement a comprehensive

statistical monitoring system for web traffic, bandwidth utilization,

server response time, server load, server uptime, file system utilization

and other data.

Operations Manager

Responsibilities included troubleshooting trader issues providing

resolutions in a timely matter, build and manage relations with customers

through proactive communication, and connecting new providers. Setup,

maintain and manage the user accounts and groups. Provide on hand

troubleshooting of trades, data base SQL queries, FIX protocol

translations, communicating with firms and exchanges, maintaining

involvement and ownership of issue throughout resolution. Created and

maintained detailed procedural documentation regarding operating system

localization, installation and configuration of software packages, vendor

contact information, etc. Additional responsibilities included defining

new projects as well as managing the daily operations of the company.

Initiatives:

Introduce a problem ticket ownership policy for the technical support team,

resulting in an improved support response time of 66%. Outlined the need

to restructure and update the company's procedural documentation. Develop

interoffice communication for the purpose of increasing customer confidence

and satisfaction.

Embassy Suites Hotel - O'Hare/Rosemont

2005 - 2007

Assistant Controller

Manage the accounting department with a staff of 6. Structured and

controlled operations for the accounting department while serving as the

primary contact specifically assigned to preserve and maintain the assets

of the hotel. Review of supply and guest contracts for compliance and cost

savings. Additional responsibilities included being the manager on duty

and overseeing all functions of the hotel's operations for scheduled

weekends. Maintain and improve the P&L margins. Travel to newly acquired

properties to help transition the property over to the new management as

member of the planning committee.

Initiatives:

Spearheading a retraining initiative for the hotel's front desk staff in

regards to hotel security, theft and fraud. The outcome of this project

resulted in a 26% improvement in guest scores and feedback while reducing

our losses by over 30%. Redefined the month end process along with

consolidating the detailed sequence in which reports and taxes were

submitted to the government and corporate offices for a more efficient

evaluation of the property's financials.

Perot Systems Corporation (contractor at UBS), Chicago, Illinois

1998 - 2004

Systems Integration Specialist/Source Code Administrator

Held responsibility for global administration and distribution of both in-

house and third party developed software, working

within the software control and distribution services group. This entailed

maintaining a standardized structure of packages as they existed in the

production environment in addition to actual distribution and auditing of

these packages into various regional object code servers. Provided 24/7 on-

call global support. Used various UNIX based desktops and servers from HP

to NetApp, as well as PC based desktops running XP and NT. Trained new

team members while documenting new and existing procedures. Occasionally

chair global and regional team meetings.

NationsBanc-CRT, Chicago, Illinois

1993 - 1998

Network Engineer

Manage day-to-day incidents and short/long-term projects as a system

administrator. Projects included devising a disaster recovery scheme

involving company trade support groups. Undertook a number of hardware

migrations in support of our trading environment then expanded upon the

local solution with the idea to propagate it globally. The success of this

project was reflected in the resulting zero downtime for our production

environments.

EDUCATION and PROFESSIONALTRAINING / CERTIFICATIONS

. Olive Harvey College, Chicago, Illinois - AAS - 1988

. ClearCase Overview - Perot Systems

. Customer Focus Workshop - Perot Systems

. MKS - Perot Systems Corporation

. Project Management 101

. ClearCase UNIX Fundamentals

. SCCS - Perot Systems Corporation

References furnished upon request.

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