Customer Service Sales

**** ******* ***** ************ **, ***** ********@*****.***

Regina Redding

Objective

To utilize my skills in Accounts Receivables/Customer Service

“Specializing in Results”

Experience

**** **quid Transport Corp Indianapolis, IN

Accounts Receivables Collections

Monitor customer payments, and past due accounts. Research delinquency for errors; resolving disputes and executing proper adjustments. Reviewing customer status for credit upgrade or credit holds.

Working with the Sales Team and Billing Department to ensure great customer service.

Prepared aging statement reports to customer, and one on one phone conference to discuss payment negotiations.

(McLeod- Excel-word- image writer)

2009 Vitran Express Indianapolis, IN

Accounts Receivables

Collections

Manage accounts alphabetically; interacted with sales and audit departments as well as customer service; assist customers with account inquires.

Hold and released orders based on credit.

Process credit card payments; obtain credit information for new applicants.

Attend monthly meetings and prepared accounts for audit.

(AS400 – Word – Excel)

2008 Nakajima USA Los Angeles, CA

Accounts Receivables

Collections

Call customer with delinquent accounts 30- 60 – 90 days via email, fax, and phone.

Review customer credit limits, place customers on credit hold, release orders in timely manner, set up payment arrangement with Management approval; interacted with sales representatives.

Mailed monthly statements; past due and final demand notices.

AR Duties:

Processed credit card and checks (remote system) sort and filing documents.

Processed credit and debit memos and NSF checks.

Reconciled bank statements to Lawson system.

Prepared payroll journal entry, and journal entry output forms.

Processed a general ledger.

Processed bank reconcile onto general ledger. Cash Applications

analyzed business checking import information onto excel spread sheet transfer

(Lawson AS400- Excel-Word-Outlook)

2007 Westlake Financial Los Angeles, CA

Skip Tracer/ Pre-Collections

Called customer references, employers, and/or family member(s) to locate information that was not updated in the account, utilizing variations of skill tracing tools; from the Yellow Pages to Skip Tracy and other skip tracing websites.

Once customer(s) were located, updated all information in data bases, and collected delinquency if applicable.

(Oracle Daybreak)

Contract Assignment

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2007 Ensemble Chimes Workforce Solutions Los Angeles, CA

Payroll Project Coordinator/Client Service Representative

Assisted the payroll department with employee’s compliance paperwork, all federal forms properly filled out according to needs of the Vendor records.

Consulted with Client Service Supervisor regarding accurate account of employee’s time sheets and expense reports.

(Oracle/Excel/Word/Outlook)

Contract Assignment

Education

Anderson High School (Diploma)

Anderson Area Vocational School (Small Business Management)

Indiana Business College (Clerical)

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