Training Management

DONNA NAGGIE

***** ******* **., ******, ** *****

586-***-**** *******@*****.***

CAREER SUMMARY

• Results-oriented professional; demonstrated ability to develop and implement of policies and procedures that

direct and support the provision of services

• Critical thinker with fresh, seasoned insights that encourage development in inquiry, reflection, dialogue, and

shared understanding

• Apply “out of the box” thinking to bring solutions into focus that might otherwise go unnoticed

• Innovative problem solver, able to assess needs and resolve issues in a timely manner

• Flexible, adaptable change agent and enthusiastic, self-starter, eager to quickly assimilate new concepts and

ideas

KEY COMPETENCIES / SKILLS

• •

Excellent interpersonal communication skills Event planning / coordination

• •

Build strong client / colleague relationships Implement processes, document process

• •

Strong organizational skills; able to multi-task Prioritize and manage expectations

CAREER ACHIEVEMENTS

• Highly motivated, valued as a dependable and strong team player

• Exercised a global mindset to commit to continuous learning of latest instructional trends and development

• Coordinated and managed training of multiple off-shore initiatives; ensured that deadlines were met in

accordance with the outlined project plan

• Oversee and coordinate administrative tasks and functions, including meeting organization, calendar

management, and preparation of expense reports

• Liaise with other administrative coordinators to resolve Managers’ priorities as they link in order to

coordinate meetings and mutual objectives

• Prepare and update spreadsheets, documents, reports, and presentations which may contain highly

confidential and personally sensitive information

• Satisfied clients by providing value-added service, improving learning and achievement, enhancing staff

communications and relationships, and specifically addressing the uniqueness of clients’ situations and

concerns

EXPERIENCE

J.P. MORGAN CHASE

(2000-2012)

AVP, Training Officer II, Treasury & Securities Services; WSS Infrastructure, Southfield, MI (2010 – 2012)

• Point of contact for TSS HR clients which includes the HR Executives, Chief Learning Officers,

Development Managers, and HR Business Partners.

• Planned and deployed large-scale rollouts for 25,000+ employees (Outlook and multiple interactive intranet

sites).

• Coordinate logistics, communications, and reports for Performance Management, Talent Management,

Management Effectiveness, and Diversity and Inclusion.

• Marketed training programs and sessions through strategic communications to ensure employee participation

in training sessions.

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AVP, Training Officer II, Treasury & Securities Services; Trade Logistics, Southfield, MI (2006-2010)

• Partnered with site leadership to ensure that strategic goals were met for all engagements and training.

• Spearheaded projects for clients, resulting in strategy and implementation of worldwide change initiatives;

define and direct project goals, objectives, critical success factors, milestones, and risks.

• Coordinated training classes and set effective dates for new SOPs on a local and global scale including

scheduling of sessions, execution of logistics and conducting/analyzing evaluations.

• Initiated and established an Import/Export Training Program consistent across all four regions.

• Created learning paths for the Trade Logistics teams; from entry level to management positions.

• Compiled monthly reports and provided trending analysis to management.

Training – LOB Analyst, Treasury & Securities Services; Government Lockbox, Belleville, MI (2005-2006)

• Developed and launched a training program within the Government Lockbox Department to meet contractual,

compliance and service level agreements.

• Planned and deployed large-scale rollouts for 250+ employees (Lotus Notes, Career Development).

AVP, Training Officer, Mortgage Banking; Training & Development, Cleveland, OH (2001-2005)

• Remotely managed a team of six Training Specialists that supported the Collection Department for Prime,

Sub-Prime Mortgages and Home Equity Loans. Coached team to focus on high performance, Chase values

and solid core training.

• Designed, managed, and facilitated cultural-change initiatives, for 300+ employees.

• Traveled to India to implement training curriculum.

• Developed training materials and provided train-the-trainer sessions for the Sub-Prime New Hire Training

Program prior to the roll out to 150+ collectors in Mumbai, India. Launched program resulted in Mumbai

team meeting all required stats within the first month in production.

• Designed interactive web-based courses to enhance the skills of experienced collectors.

Training Officer, Mortgage Banking; Training & Development, Cleveland, OH (200-2001)

• Remotely managed a team of Training Specialists that supported the Collection Department for Prime, Sub-

Prime Mortgages and Home Equity Loans.

• Planned and deployed large-scale rollouts for 350+ employees (Change Management, Outlook, and

ForTracs).

• Designed and launched a 2-Week New Hire Training Program for all levels of collection.

• Established direction for assessment, planning, deploying, delivering, and evaluating all training and

performance support.

TECHNICAL SKILLS

• Proficient user of Microsoft Office; including MS Word, MS Excel, MS PowerPoint, MS Outlook, MS

SharePoint, MS Intranet Design

• Proficient user of Lotus Notes

• Excel in supporting new systems: Creating test scripts, coordinating UAT, working with IT, creating training

manuals / job aids and facilitating training sessions for the end user

• Intranet development using Vignette, Microsoft SharePoint Services and SharePoint Developer

Contact this candidate